12-06-2012 03:44 PM
we getting the message in BNA that 7800 brocade ext switch is unreachable. we able to open CLI ( putty ) and all ports are up but we unable to open this switch webtools. can some one help me to find the root cause and how to correct this.
12-12-2012 08:53 AM
Depending on the exact message and firmware of the Switch, the httpd might have gone into defunct state.
Suggest to schedule a window and perform a hareboot, to restart the daemons, and try again.
12-12-2012 12:32 PM
u right, brocade support identified & recommended the same. we see defunct process.
|nobody||4320 0.0 0.0||0||0 ?||Z||Dec04 0:00 <defunct>|
|nobody||4321 0.0 0.0||0||0 ?||Z||Dec04 0:00 <defunct>|
|nobody||4322 0.0 0.0||0||0 ?||Z||Dec04 0:00 <defunct>|
|nobody||4323 0.0 0.0||0||0 ?||Z||Dec04 0:00 <defunct>|
It appears the switch is affected by the defect below.
Defect ID: DEFECT000409878 Technical Severity: Medium
Summary: HTTPD (Apache server 1.3.31-10) goes to defunct state.
Symptom: Customer loses manageability via BNA.
In order to recover from the state, you may reboot / perform an upgrade via the CLI.
To avoid the issue, the recommendation is to upgrade to 7.0.2a or higher.