What is the plan for pending Return Merchandise Authorization’s (RMA)? Response: Pending RMA’s will have to follow new Broadcom process. Software orders are not returnable. Hardware ...
We will need a way to track requests – How can a case number generate once submitted? Response: There are no case numbers for tracking generated by Google Forms. Required field ...
Is it possible to EDIT an existing quote on eStore e.g. reducing user number and/or removing a line like a product that the customer doesn’t want to order anymore and such? Response: ...
Do all orders need a quote? Response: Yes, all orders need a quote . Is eStore only for renewals or net-new as well? Response: All orders require a quote in eStore, eStore is for ...
How will renewals due, after November 4th, be handled? Response: Renewals have set expiration dates. Any renewal that is not processed by its expiration date will be surcharged at ...
In eStore, is it possible to place a partial order in one quote? Or when we would like to place an order partially, should we request a quote for each item? (Applicable to Distributors ...
What has changed with price books or SKUs? Response: Price books will not be changing at this time, but there are plans to rationalize the SKUs and Pricelists. Partners will be notified ...
How does the deal registration process operate? Response: Broadcom is simplifying to a single deal registration platform and Margin Builder is no longer available. On Day1 partners ...
When I try to register on the portal, “Symantec Security Software " is not listed as a Product Preference option. When will it be available? Response: Please select “CA Technologies” ...
Will Broadcom have a new name for the acquired Symantec business? One for Norton and one for Broadcom? Response: The enterprise product line will still be branded as "Symantec" but ...