Broadcom Customer Care

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2 years ago
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How will renewals due, after November 4th, be handled?
Response: Renewals have set expiration dates. Any renewal that is not processed by its expiration date will be surcharged at ...

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2 years ago
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In eStore, is it possible to place a partial order in one quote? Or when we would like to place an order partially, should we request a quote for each item? (Applicable to Distributors ...

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2 years ago
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What has changed with price books or SKUs?
Response: Price books will not be changing at this time, but there are plans to rationalize the SKUs and Pricelists. Partners will be notified ...

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2 years ago
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How does the deal registration process operate?
Response: Broadcom is simplifying to a single deal registration platform and Margin Builder is no longer available. On Day1 partners ...

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2 years ago
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When I try to register on the portal, “Symantec Security Software " is not listed as a Product Preference option. When will it be available?
Response: Please select “CA Technologies” ...

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2 years ago
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Will Broadcom have a new name for the acquired Symantec business? One for Norton and one for Broadcom?
Response: The enterprise product line will still be branded as "Symantec" but ...

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2 years ago
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User Administration (also known as Delegated Admin) is an optional function that is available to Broadcom enterprise customers. It provides the ability for User Administrators to manage ...

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2 years ago
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User Administrator/Site Administrator  takes on the responsibilities of approving, updating and revoking access for the user at specific support site id. Requests for access to a site ...

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2 years ago
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Adding a site id to your profile will allow you to access Case Management, Download Management, KB articles, etc. on the Broadcom Support Portal. This article will show you how to get ...

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2 years ago
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The following article outlines how to register for a new Basic User Account to gain access to the Broadcom Support Portal .

While a Basic User Account provides general access to ...

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