The Water Cooler

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  • 1.  Ideas removed without warning

    Posted 11 days ago
    Evidently a large number of user-submitted ideas have been archived. This means that these ideas are no longer visible on community.broadcom.com/ideation and users can no longer vote on them. (E.g., the idea linked in the discussion thread Add 'Override' checkbox to variables in Task Properties to allow viewing/editing the Mod attribute)

    Ideas submitted to Broadcom's ideation page represent a significant investment of time and energy by idea authors, and contain documentation useful to Broadcom customers, including documentation of existing product limitations, work-arounds for these limitations, and discussions of alternative solutions. In some cases, the archived ideas included the best available documentation of a problem or limitation with a Broadcom product, and no corresponding documentation page or Knowledge Base article was created to fill the gap.

    Making matters words, Broadcom did not notify users that ideas would be archived and would become inaccessible. Idea authors were not given an opportunity to copy their ideas elsewhere, e.g., the community discussion forums. The way this was handled is sub-optimal and led to the current situation: missing documentation, broken links, and damaged trust.

    @Jason McClellan, would you care to comment on this?


  • 2.  RE: Ideas removed without warning

    Community Manager
    Posted 11 days ago
    @Michael Lowry  -  Ongoing archival and data clean-up activities are common best practices within any large data repository. As Broadcom and our Communities continue to grow and evolve, the Community Managers have established and instituted these best practices with the goals to maintain a healthy data repository, ensure optimal performance, and maintain a reliable customer experience.   Thx ~jm​​​​​

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    Thank you
    Jason
    Broadcom Community Platform Admin, IT
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  • 3.  RE: Ideas removed without warning

    Posted 11 days ago
    @Jason McClellan Thanks for the reply.

    I note that you explained the reasons for archiving some ideas:
    1. Maintaining a healthy data repository
    2. Ensuring optimal performance
    3. Maintaining a reliable customer experience
    I'm surprised that a company with the resources of Broadcom was unable to adapt to growth without throwing overboard valuable user-created data.

    You also have not addressed the way in which this was handled: without notice either in advance or after the fact. If Broadcom believes it is a best practice to invite user contributions and then delete them without warning, I'm not sure what to say.



    1. 4.  RE: Ideas removed without warning

      Posted 10 days ago
      Well said, @Michael Lowry,
      for what its' worth, I'm 110% behind you on this.​

      /Keld.


    2. 5.  RE: Ideas removed without warning

      Posted 10 days ago
      As president of the CADRE user community I would like to add my full support to @Michael Lowry on this. I agree with him 100%.
      Once again, I believe @Jason McClellan and Broadcom have go this very wrong.
      The "CA" platform was perfectly able to cope with the large number of ideas, and had much better features for linking them to the communities.
      In my opinion it is the Broadcom platform that needs to be "enhanced" (or replaced) to cope with (at least) the volume/functionality that we had before.

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      Technical Consultant
      Redcentric PLC
      President of the CADRE community/user group
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    3. 6.  RE: Ideas removed without warning

      Posted 10 days ago
      The Ideas program FAQ does not mention anything about archival of ideas. If Broadcom intends to continue with the practice of archiving ideas, the company should probably at least mention this in the FAQ.

      The FAQ is also outdated. It lists @Scott.Willson as community management lead for enterprise software, but according to his LinkedIn profile, Scott left Broadcom a couple of months ago.


    4. 7.  RE: Ideas removed without warning

      Posted 10 days ago
      I opened a support case about this, and requested a list and exports of my archived ideas. The support specialist said this was not something to which they had access.

      @Jason McClellan: would you kindly provide this information?
      ​​


    5. 8.  RE: Ideas removed without warning

      Community Manager
      Posted 5 days ago
      @Michael Lowry  -yes I have been in contact with the support ticket owner regarding your ideas.   I converted the .SQL file today to review.  The Automic Workload Automation Community Team was fully engaged to archive older migrated ideas based on their archive rules.  @Kaj Wierda.    I'll unpack to see what ideas of yours were pulled in.  ~jm​​

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      Thank you
      Jason
      Broadcom Community Platform Admin, IT
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