Hey everyone,
Over the past few weeks, we’ve seen several posts across the Fusion and Workstation forums about a frustrating roadblock: accounts getting stuck in “Account verification pending” status when trying to download desktop hypervisor products from the Broadcom Support Portal.
For some users, including those with migrated VMware accounts (without site IDs or support contracts), this status has persisted with no clear feedback or next steps. Understandably, this has led to growing frustration, with some users even asking about unofficial third-party download sources.
Let’s be clear: we strongly discourage downloading from external or archive sites for both security and compliance reasons. These unofficial sources cannot guarantee the integrity of the software, and may violate Broadcom’s export control policies.
What We Know (So Far)
Thanks to our longtime moderator @Technogeezer, this issue was raised and has sparked an internal conversation with the support and platform teams. @Jason McClellan (our Community Platform Admin) and I have been working behind the scenes to get clarity and support.
Jason also shared two official KB articles that may help users understand why their account might be pending and what to do next:
KB 368588: Broadcom Support Portal Access Issues
KB 397417: Support Portal Registration Verification
These KBs outline:
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Common reasons your account may be flagged for additional verification
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What to do if you're stuck
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How to request helpWhat’s Next?
We’ll continue engaging with support to see how this process can be improved.
Have You Faced This?
If you’re currently stuck or have feedback to share, drop a comment below or tag me directly in the forums. The more we hear from the community, the better we can advocate for real fixes.
Thanks again to Paul for raising the flag, and thank you all for your patience as we work through it together.
Stay tuned,
Julia Klaus
VMware by Broadcom – Community Manager
#Fusion
#Workstation