accelerate 3d Graphics

[VMware Community Member]

Hello, I'm new here and this is my first time posting a question. I have a new Dell G15 Ryzen 7 edition with an RTX 4060 graphics card. I installed VMware Workstation and created a Kali Linux virtual machine with GNOME. It worked perfectly at first, but after updating Kali Linux and everything else, restarting, and enabling 3D acceleration, my Kali Linux stopped working properly. Now, I mostly see a black screen, and even if it does work by chance, it lags terribly.

[Grant Gilson]

Hi ,

Your host system, appears to be one of those laptops that have a iGPU + GPU combo, they usually come with an out of date graphics driver. This might be a host graphics driver bug  and updating your GPU drivers might resolve this, 

If that doesn't help, send a vmware.log of the vm running, and I can try to see if there's something I can spot.

[VMware Community Member]

i already update the Nvidia to the latest version i tried everything 

[VMware Community Member]

How can i take the log while running the virtual machine

[VMware Community Member]

 hi please reply

[Dhairya Tomar]

 Ticket has been raised internally, relevant team will look into the same.

Unable to reproduce the issue on 13th Generation Raptor Lake with I7 processor machine with Windows 11 as Host, I was able to install Kali Linux(Kernel version-6.6.9) as Guest. Internally upgraded the Kali linux VM by using commands sudo apt update and sudo apt upgrade,retsrtaed the VMs several times including Suspend/Resume, unable to reproduce the issue.
Kali Linux ISO downloaded from here-https://cdimage.kali.org/current/kali-linux-2024.1-installer-amd64.iso.

 Once you reproduce this issue, please share support bundle here in this thread using below-

Help->Support->Collect Support Data

 

 

[Dhairya Tomar]

 Apart from the above details I asked for, please share vmx file of the affected VM.

[VMware Community Member]

[VMware Community Member]

 Here you go check this is ok ??

[Dhairya Tomar]

 vmx file looks fine.

Also as requested in previous comments, please share the support bundle using the steps I mentioned.

I believe by mistake you Marked this issue as Solved, you may have to revert it as the issue is still persisting on your setup

[VMware Community Member]

yes by my mistake i market issue is resolved sorry is there any way i can share the video you understand better

 

[Dhairya Tomar]

 You can share the video via direct download link or zip and attach the same here.

[VMware Community Member]

yes let do a screen recording or something it would take like 15 min because i never tried screen Recording 

[Dhairya Tomar]

 Team will check the logs you provided and if required we will ask for video.

[VMware Community Member]

 Any update 

[Dhairya Tomar]

 Will let you know once there is any update

[VMware Community Member]

 OK Thank you so much for replying

[VMware Community Member]

While running the kali my mouse cursor lagg very bad like very bad and my Laptop start's lagging i have to wait like 1to2 min to get back to normal and i have to end task from the task manager

[VMware Community Member]

 look 

[VMware Community Member]

 Any Update it's been to long even i provided the video for information

 

[Dhairya Tomar]

 Awaiting response from Team, will inform if there is any update

[VMware Community Member]

ok

[VMware Community Member]

i am not getting it can you explain in detailed please

[Dhairya Tomar]

 

To get Support bundle:

1) Select the VM where you are seeing this issue in Workstation.

2) Go to Menu,Help->Support->Collect Support Data.

3) Collect full support logs, once they are ready, please share them here.

 

To get the vmx file:

1) Select the VM where you are seeing this issue in Workstation.

2) Right click the VM in the library and click on Open VM Directory.

3) By default, vmx file will be selected by default with type "VMware virtual machine configuration", share that file as well in this thread.

[VMware Community Member]

i sent the wrong one my Bad i am sending you new to this thread 

[VMware Community Member]

[snop]

I can confirm this, 3D rendering stopped working with the latest mesa 24, I tried 3 different distributions (Gentoo, Fedora GNOME/KDE) with different Mesa versions, and is everywhere the same.

Look eg. https://forums.gentoo.org/viewtopic-t-1167102-highlight-vmware+kde.html

At first, I thought that it's a Gentoo packaging problem, but isn't. Yesterday I tried Fedora 39 KDE where is mesa 23.2.1 and it worked, then I tried Fedora 40 (beta) GNOME with mesa 24.0.1 and it completely froze VMware and I had to restart whole host system.

I also tried with different kernel versions from 6.6.x to 6.8.3 and it looks like the latest kernel makes it maybe a little less buggy, but it's practically the same, black screens, if you are lucky then after 10-20 seconds the desktop will be partially rendered, but it falls apart in seconds, like black or gray boxes, partially rendered windows and at the end it freezes anyway.

If you are lucky, your desktop renders and you open the terminal then eg. vblank_mode=0 glxgears and hitting enter do nothing for 1-2 seconds, there is some weird lag.

I also looked into the Xorg.0.log, /var/log/messages, and dmesg, but it looks normal, there are no errors, that is also weird that whole desktop crashes and there are no errors in logs.

Disabling 3D acceleration solves this problem, fortunately.

[VMware Community Member]

Thank you so much finally someone knows about the problem but when i disable the  accelerate 3d Graphics gnome works perfect but there is no animation nothing feels pretty awkward to use gnome without any animations  see people also facing the the same problem

[snop]

That is the current reality, we will need to wait for the fix, if the fix will not be in the next release then we will wait a long time 🫤

But there is also another problem, even if the 3D acceleration is disabled. I'm using vmware-kvm.exe and switching into/between the VM using the Pause/Break key. I've been using this functionality ~5 years and it always worked perfectly. But currently, sometimes happen that it only shows a black screen, it happens too often to be ignored.

I started VM now and it happened to me after 5 switch to VM (Pause/Break using vmware-kvm.exe) but the rate of how often this happens is ~ 1:20 or 1:50, so sometimes can happen that it shows the black screen only.

So there will be something wrong even if 3D rendering is disabled.

[VMware Community Member]

Yes, I totally have been waiting for so long to get the solution, and I think that this problem has persisted for a very long time, around 5 to 6 months. Why hasn't the VMware team noticed this yet? 

[VMware Community Member]

 how long does it going to take i think it's been 20 days up 

[snop]

VMWare Workstation releases are around every 4-6 months, v17.5.1 was released on 27 FEB 2024 according to release notes v17.5.1 so the next release will be around July? That is plenty of time to fix it, but fixing problems like these is tricky, 3D rendering is no joke.

Another thing is that this bug is for the latest X versions and VMWare always supports a few releases back. There is always a fight between vmwgfx and the latest Xorg. Xorg doesn't care about vmwgfx and they are pushing changes even if they break vmwgfx and then vmware fixes it later then. This is how I perceive it, it may be a little different but that is how I see it personally.

[VMware Community Member]

yeah you are totally right but i have one question why no one noticed there so discussion on reddit or not even in youtube no one upload the video nothing even no one talked on the any form is it in weird 

[VMware Community Member]

 Are you going to reply at least reply something

[Dhairya Tomar]

 Team is trying to figure out a way to reproduce this issue In house, once we get to that point, you will be updated

[VMware Community Member]

you can just watch the video that I've sent you early

[Dhairya Tomar]

After updating below in the vmx file-

mks.enableDX12Renderer = "FALSE"
mks.enableGLRenderer = "TRUE"

Please share how is it working and what issues you are still facing

[Dhairya Tomar]

Please update to the latest Workstation Version 17.5.2 and update if the issue still exists.

[Meet patel]

Hi i am the same guy started this thread i have to create a new account i still do have that id and password not able to login it tell me to unlock the account when i do it send the verification code but that email was temp mail so let's focus on our old problem still the problem is not solved yet  i tried this thing that you told me to do :-mks.enableDX12Renderer = "FALSE"
mks.enableGLRenderer = "TRUE" but it help's to login in the kali-Linux but when i try to open anything in the kali like texteditor or the file manager or even opens the menu it lags or freeze for a second shows the loading cursor and then it opens but still too much lags 

[snop]

I finally found this thread, old VMware forum was migrated to Boradcom without any redirects, it took months to index this by google bot.

It's ~1 year 3D acceleration stopped working, I would like to see it fixed.

I tried

mks.enableDX12Renderer = "FALSE"
mks.enableGLRenderer = "TRUE"

But it didn't help, the same problem still.

This problem started after some upgrade to Mesa 24.x, I know it because there were older mesa drivers for some time in my distro so I pinned them to have 3D accel working, but they were removed/deprecated and mesa 24 is the only option since then.

It looks like the problem already starts during booting during passing framebuffers from UEFI vmwgfxdrmfb to vmwgfx drivers because it stops logging kernel messages to the console around logged vmwgfxdrmfb messages and then it directly shows sddm login page.

I'm attaching a screenshot where it stops logging these kernel messages. If 3D accel is disabled it normally continues logging, for me the next messages are about OpenRC.

[Meet patel]

did your problem solved i am the guy who started this thread

[snop]

Are you really that guy 😅 I was sending you a message to invite you here, they moved everything from vmware domain to broadcom, there was a total mess, that login system on Broadcom is ****, I have problems to login here, always stuck 10mins trying to log in.

Yes, the problem still persist to me, its I don't know how long, its more than a year it started, still no fix to that, I still didn't tried to disable hardware accelerated gpu scheduling in Windows, as I don't like restarts, there is a chance it will work better, but maybe I tried it already even don't remember that, what I know is that its still doesn't work. 🤭

[Meet patel]

yes bro i am that guy i created a new thread about the same issue again today because this one is old but why the Broadcom Employee Dhairya Tomar is not replying how can i contact him i sent him the request but no reply 

[Dhairya Tomar]

Meet patel Request you to update to WS 17.6.3 and share if the issue still persists. If it's still there, please share support bundle of the affected VM.

[Meet patel]

currently my version is this:-17.6.3 build-24583834 i think this is the latest version if not please let me know and how can i do the support bundle how to collect that?

[Dhairya Tomar]

Meet patel Yes the version is correct.Once you reproduce this issue, please share support bundle here in this thread using below-

Help->Support->Collect Support Data

[Meet patel]

what do you mean reproduce  the issue  it's not some kind of error i can share the video of the things that happen after booting and i added this things to the .vmx file:-mks.enableDX12Renderer = "FALSE"
mks.enableGLRenderer = "TRUE" but still the same issue persists

[Dhairya Tomar]

Meet patel To clarify, whenever you see the issue of Black Screen on the VM, collect the support bundle and share it.

[Meet patel]

The black screen issue is already solved. However, as you can see in the video I've shared, there's another problem: the lag and screen freezing when opening apps, searching applications, and opening anything.

[Meet patel]

Hi any update 

[Dhairya Tomar]

Meet patel Please share support bundle of the VM which is having black screen for the team to look further.

[Meet patel]

Sir The black screen issue is already solved. However, as you can see in the video I've shared, there's another problem: the lag and screen freezing when opening apps, searching applications, and opening anything.

[Meet patel]

here is the file and the video as a prof 

[Dhairya Tomar]

Meet patel Unable to locate the attachment, can you please reupload the same.

[Meet patel]

here you go

[Dhairya Tomar]

Meet patel Still the same issue, can you try uploading it to a drive and share the direct download link.

[Meet patel]

here you go again:-https://drive.google.com/file/d/1i6LdMvoK3DIRfmUkukiDIheCBr_8SIwX/view?usp=drive_link

[silverqx]

I couldnt login to broadcome my old account, I had to create a new one.

🤭 you dont need to create a new thread, everything is already here, it will help nothing, they see there is a problem, they just don't fix it, they investing probably to other things, as you can see migration to broadcome was the primary thing for them and not 3d rendering, its normal.

The problem is a little better after last mesa updates right? I doesn't crash so often, you are able to make more actions, but it freezes anyway, its unusable right? Do you have it the same? For me even on Win11 as guest there are similar problems, but they are so rare that I can normally work with Win11 guest, but frames are dropping rapidly to 3-5fps, its laggy sometime, it was not like so in eg. workstation 15-16, or in previous win10 or nvidia drivers, I don't know what is causing that.

[Meet patel]

hi dude the problem is still there i've shared the video and the the support bundle you can see the video up there the black screen problem is solved but the minor lag and taking time to open the application and every thing it just sucks you can check the video

[silverqx]

That link isn't the public video, you didn't assign correct permission to it, I cant download it. You need to Copy link, then immediately click Manage access and change Restricted to Anyone can see or download, ok you can do assign perms if I request it, like I did.

But there is no video inside 🤭 what are you talking about, there is only your Kali VM without vmdk file and lot of log files, but no video.

I have already used to this, its long time it started, I have somehow adjusted to it, am using vmware 20 years and there was never problems like this, it worked always perfectly, now there is so many problems about desktop rendering, eg. also with vmware-kvm.exe, switching to VM renders partial or black screen in 5% of cases since this problem started, it all relates. Before, eg. vmware-kvm never failed to switch and render desktop, even once, it worked at 100% before. Even if its a little better now, its still not the same like before.

Reupload that video, just right click it, Copy link, and set permission to Any can see it instead of Restricted.

[Meet patel]

https://drive.google.com/file/d/1PuENgLret4oIl1OCEACl6F-HbQVszmLU/view?usp=sharing, https://drive.google.com/file/d/1i6LdMvoK3DIRfmUkukiDIheCBr_8SIwX/view?usp=sharing

[silverqx]

Its the same archive? whats the path to the video in that archive? /aa/bb/somevide.mp4, I think its the same archive with no video I even didn't open it 🤭

[Meet patel]

https://drive.google.com/file/d/1PuENgLret4oIl1OCEACl6F-HbQVszmLU/view?usp=sharing, https://drive.google.com/file/d/1i6LdMvoK3DIRfmUkukiDIheCBr_8SIwX/view?usp=sharing now check

[Meet patel]

did you get the file?

[Dhairya Tomar]

Meet patel Yes, got the file, passed on the details to relevant team.

[Bill Speers]

Thanks! Any updates on this???

[Meet patel]

Nope team is still looking on the support bundle how did you came to this thread 

[Bill Speers]

I came across the thread. I can't seem to post new topics but can reply. This forum seems to have some major disfunction!

[Meet patel]

yes totally 

[Pawel Piotrowski]

Hi Bill!

When you navigate to the threads list (for instance: https://community.broadcom.com/vmware-cloud-foundation/communities/community-home/digestviewer?communitykey=fb707ac3-9412-4fad-b7af-018f5da56d9f)  There should be a button in the top right corner above thread list called "START NEW THREAD" as presented below:

Can't you see this button? 

Let me know so I can further investigate.

[Meet patel]

are you with the broadcom or the just user?

[Meet patel]

Any update 

[Meet patel]

Any Update? 

[Meet patel]

Hi it's been a while since I last heard from you i keep messaging 

[Meet patel]

Hi it's been a while around a month at least You kept ignoring my messages

[Technogeezer]

Hi it's been a while around a month at least You kept ignoring my messages

Unfortunately, reporting bugs in this forum is a one-way street. If you had access to their technical support team, you'd be able to open a ticket and get its status. Since Broadcom no longer provides access to their technical support team for the desktop hypervisor products (Fusion/Workstation), users's can't open tickets and get a status. 

Broadcom doesn't usually comment back to the community on the status of internally generated tickets. I do wish they'd do be a better job of commenting back to the user community when they open a ticket on behalf of a user.

------------------------------
- Paul (technogeezer)
vExpert 2025
------------------------------

[Akiya Kiko]

According to my test, there is probably a problem with the Nvidia graphics driver or VMWare!

---

If you've got two GPUs, you can try assigning the non-NVIDIA one to VMware.

Just add these lines to your virtual machine's .vmx file:

mks.dx11.vendorID = "0x1002"
mks.dx12.vendorID = "0x1002"
mks.enable3d = "TRUE"

NVIDIA: 0x10DE

AMD: 0x1002

Intel: 0x8086

[Shibdas Bandyopadhyay]

Sorry I missed the support bundle earlier,  I looked at the logs and we are not running vulkan.  Can you remove any other config option and use this config option mks.vk.forceDevice=NVIDIA and check?

[Meet patel]

where should i put this in the .vmx file? mks.vk.forceDevice=NVIDIA

[Meet patel]

i tried your solution nope not working still lags while opening anything like when i try to open a file manager i got opening freeze and shows loading cursor and then it opens and after that for 2 sec you can not do anything like not able to close anything or touch 

[Shibdas Bandyopadhyay]

Can you Plese send vmware.log and mksSandbox.log? Forum uploads might not work so you can either upload somewhere and paste the link or send in a message to me.

[Meet patel]

Can you help me get the logs and explain how to retrieve both?

[Shibdas Bandyopadhyay]

They should be in the vm directory. You should power down the VM and then look for vmware.log and mksSandbox.log in the VM folder.

[Meet patel]

how should i provide you the files

[Shibdas Bandyopadhyay]

Can you attach them here in the thread?

[Meet patel]

here you go