How to reference a contact UUID in the wsp.mods file

[Anon Anon]

Hello everybody,

I doing a customizations in CA Service Desk Manager 12.5 where I want to execute a SPL code when some conditions are verified for ALG object. Basically, I want to execute that SPL code when a new record is registered in the Activity Log Tab and that record is a internal activity, the type as Update Status and it's registered by a specific analyst. I did some tests without the analyst condition and the code was executed successfully but I added the analyst in the condition in many ways never I was able to run the SPL code. I used analyst == U'6718E6E35C43844BA82FCED4A22ABA07' or analyst == "6718E6E35C43844BA82FCED4A22ABA07" but never it worked.
So, when I try with this, the code was executed:

OBJECT alg {
TRIGGERS {
PRE_VALIDATE newinternal() 111 FILTER(EVENT("INSERT") && internal==1 && type == "ST"
};
};

But when I added the analyst, it never worked:


OBJECT alg {

TRIGGERS {
PRE_VALIDATE newinternal() 111 FILTER(EVENT("INSERT") && internal==1 && type == "ST" && analyst == "6718E6E35C43844BA82FCED4A22ABA07")
};
};

Please, can someone tell me how to I need to reference the UUID in the wsp.mods file in order to execute the condition?

I need this as soon as possible, so I would appreciate any idea about this.

Thanks and Regards.

Pablo Mazzitelli

[System]

Hi All,

Anyone have any ideas here for Pablo?

Thanks!
Chris

[Anon Anon]

Can someone help me on this?

Thanks!!

[Anon Anon]

Can someone help me on this?

Thanks!!

[Lindsay_Estabrooks]

Have you thought about moving your condition to test for analyst into your SPEL code instead? It means your method is called more often but I don't think that would represent an unusual load. In SPEL could also reference the analyst's userid (dotted notation) instead of id.

[Anon Anon]

Hi Pablo,

it would be easiest to check for the analyst in a short if statement inside the SPL code.
Have you found a solution yet?

Regards
Daniel