CA Service Management Community Blog

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Upcoming CA Service Management Office Hour session on 7th April'22

By Richa Pathak
Dear Community Members, CA Service Management product team is back with the next session of CASM Office Hours. The Office Hour session is scheduled for 7th April'22 @ 10 am ET/2 pm GMT. ​ The spotlight topic of this session is " Tips & Tricks ...
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Reminder of End of Service Announcement for CA Service Management 17.1

By Michael Lentini
CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA Support Policy and Terms available at CA Support , please consider this announcement ...
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Bringing back “CA Service Management”

By Michael Lentini
Dear Community Member, As you may have noticed that we have been in the process of renaming our Service Management products to Clarity Service Management in an effort to unify and streamline our product brand names. But many of you – our customers ...
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ITSM IN NON-IT USE: HUMAN RESOURCES

By Michael Lentini
Welcome to this discussion of ITSM in Non-IT use – today’s focal point is ‘Human Resources’. Earlier, we have discussed how service management can expand into enterprise management in general (you can read it here ) , and listen to the recording of ...
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ITSM IN NON-IT USE: A ZOOM INTO FACILITIES MANAGEMENT

By Michael Lentini
In coordination with our services partner Enterprise Studio and ITSM expert Indrajit Banerjee, we are excited to bring you the next blog in our series about implementing service management beyond IT. Stay tuned for additional blogs and supporting webcasts ...
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CA Service Management 17.1 Roll-up Patch 4(17.1.0.4) Released

By Rajeev Kumar
CA Service Management 17.1 Roll-up Patch 4 (17.1.0.4) Released On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing ...
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Replacing OracleJDK with AdoptOpenJDK in Service Management Solution

By Pravesh Jha
We are working on to replace OracleJDK with AdoptOpenJDK in Service Management Solution. Stay tuned for further details..........
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Breaking out of the box: IT Service Management in Non-IT Use

By Michael Lentini
In coordination with our services partner Enterprise Studio and ITSM expert Indrajit Banerjee, we are excited to bring you this blog series about implementing service management beyond IT. Stay tuned for additional blogs and supporting webcasts with industry ...
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CA Service Management 17.1 Roll-up Patch 3 (17.1.0.3) Released

By Pravesh Jha
CA Service Management 17.1 Roll-up Patch 3 (17.1.0.3) Released On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing ...
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Service Desk Manager integration with other incident management tools

By Vishwanathan Rangaswamy
We have a requirement to integrate Service Desk Manager with BMC footprints. this is needed as one of our vendor uses that tool and needs the requests on their tool. right now we have integrated with the mail eater. But that is not efficient as it has ...
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CA Service Management 17.2 is now available

By Rajeev Kumar
Dear Community Member, We are pleased to announce that CA Service Management 17.2 is now available. Some of the new features and enhancements included in this release are: Service Point : A modern user experience for business users that ...
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Courtesy Announcement for CASM Customers re EOS for CA Process Automation 4.3 0000 and 4.3 SP01

By Pravesh Jha
CA Technologies, a Broadcom Company, is continually working to improve our software and services to best meet the needs of our customers. In accordance with the CA End of Service/End of Life Policy within the Working with CA Support guide available at ...
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Frequently Asked Questions for Oracle® Java® in Service Management products

By Pravesh Jha
Frequently Asked Questions for Oracle ® Java ® in Service Management products. CA Service Desk Manager (SDM), CA Service Catalog (Service Catalog), CA Asset Portfolio Management (APM), CA Business Service Insight (BSI), CA Embedded Entitlements Manager ...
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CA Service Management 17.1 Roll-up Patch 2 (17.1.0.2) Released

By Pravesh Jha
CA Service Management 17.1 Roll-up Patch 2 (17.1.0.2) Released Dear Community: On behalf of CA Technologies, a Broadcom Company, we appreciate your business and the opportunity to provide you with high-quality, innovative software and ...
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Fuzzy Text is Displayed on the Web Interface

By Raghuveer Agarwal
After implementing CA Service Management 17.X, fuzzy text is displayed on the web interface. This font is difficult for few users to read and understand. As a workaround, users can override the default font for the web interface. For more information, ...
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CA Service Management 14.1.05 Roll-up Patch 1 (14.1.05.1) Released

By Carol Piccus
Dear Community: On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly announce updated ...
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Community CASM Use Case Survey Results

By Allen_Houpt
Thanks to all who participated in the Community survey we did last month focused how customers are using CA Service Management outside of IT. As promised, we are sharing the results with you, and they are quite interesting. In fact, the results are ...
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CA Service Management 17.1 Roll-up Patch 1 (17.1.0.1) Released

By Carol Piccus
Dear Community: On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated ...
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CA Service Management Survey

By Allen_Houpt
CA Technologies is conducting a short CA Service Management/CA Service Desk Manager (CASM) survey that we hope will help you get more value from the product. We are interested in how customers use CASM . Are you using it in clever ways? In departments ...
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