Clarity

  • 1.  To edit OBS name and description

    Posted Sep 06, 2011 10:31 AM
    Hi all,
    I'm trying to edit the OBS names and description in clarity>>department. I picked the LEVEL 1 department and its not allowing me to edit the name. Everything is grayed out. I can edit other department names level 2 and so on but not the level 1 department.

    It allowed me in development region. Any thoughts why that department is grayed out? Please let me know.


    Thank you
    RK


  • 2.  RE: To edit OBS name and description

    Posted Sep 06, 2011 08:58 PM
    A keyword search on support.ca.com will return this KB ID: TEC444416 which should have an answer for you

    Connie


  • 3.  RE: To edit OBS name and description

    Posted Sep 07, 2011 03:14 AM
      |   view attached
    Is that the problem or is that the fields in the department edit screen are greyed out for a department with no parent while in the development system they are not?

    Martti K.


  • 4.  RE: To edit OBS name and description

    Posted Sep 07, 2011 04:55 AM
    Martin,
    Yes, There is no parent department and everything is greyed out. I can edit the same department in development with no parent department.
    Do i have to change some settings?

    Thanks for your suggestions
    RK


  • 5.  RE: To edit OBS name and description

    Posted Sep 07, 2011 05:11 AM
    Connie,
    How can i search for the article TEC444416. I typed in the search textbox and it brings me back to my post. Can you please let me know or if possible can you please send me the link. appreciate that!

    Thanks
    RK


  • 6.  RE: To edit OBS name and description
    Best Answer

    Posted Sep 07, 2011 06:16 AM

    Riya wrote:

    Connie,
    How can i search for the article TEC444416. I typed in the search textbox and it brings me back to my post. Can you please let me know or if possible can you please send me the link. appreciate that!

    Thanks
    RK
    When you get the search results back, change the "Search In" to Support rather than Communities - you should find it then.

    (its worth understanding how "Search" works on the CA sites - across the support (KB articles, documentations etc) and the communities)


  • 7.  RE: To edit OBS name and description

    Posted Sep 07, 2011 07:00 AM
    RK,


    FYI

    Document ID: TEC444416
    Tech Document
    Title: Can an OBS associated to an entity be modified or deleted (Niku KB ID: 9098)

    Applies To:
    Clarity 8.1

    Question:
    Can an OBS associated to an entity be modified or deleted?

    Answer:
    Once the OBS is linked to an entity, it cannot be deleted (page 110 of the "Administration" guide: "Note: Once an OBS is associated with a financial
    entity, you cannot delete the OBS."

    Besides, on page 289 of the "Administration guide": "In order to work with financial management, you must set up at least one entity. You can define
    as many entities as desired. Once a transaction is processed for an entity, you cannot delete it. Each entity owns a unique set of locations and
    departments for which the entities are financially aware. To establish this financial boundary, entities must be associated with a geographical OBS
    for locations and an organizational OBS for departments." And on page 297 of the "Administration" guide states: "You cannot delete an entity once
    it is associated with a location or department."

    However, you can add and/or modify locations and levels for a location OBS associated to an entity. In the Admin Tool, select 'Setup' from the 'Finance'
    menu. Then, in the ' Organizational Structure' section, click on 'Locations'. Afterwards, select the desire location or click on 'New' to create a new
    location. When you create a new location, if you select a 'Parent Location', a new level is created if it does not exist.

    Likewise, you can add and/or modify departments and levels for a department OBS associated to an entity. In the Main application, select 'Departments'
    from the 'Organization' menu. Afterwards, select the desired department or click on 'New' to create a new department. When you create a new department,
    if you select a 'Parent Department', a new level is created if ti does not exist.

    cheers,
    sundar


  • 8.  RE: To edit OBS name and description

    Posted Sep 07, 2011 08:36 AM
    As I wrote that is a different issue.

    Martti K.


  • 9.  RE: To edit OBS name and description

    Posted Sep 22, 2011 06:38 AM
      |   view attached
    Can anyone provide information on this issue? The department cannot be edited in production, but in the development environment (refreshed with production data), it can be.
    I have walked through every admin setting in both environments and everything matched ... all financial setup is the same. The only thing i can think of is, while all the datamart settings match,
    I don't believe anything actually runs for datamart on dev.


    Any help would be greatly appreciated!

    JP


  • 10.  RE: To edit OBS name and description

    Posted Sep 22, 2011 07:25 AM
    The only thing I can relate that to was a situation where dev was refreshed with a backup from prod and there was some sort of problem which I don't recall anymore.
    The explanation was that the prod db was MS SQL server Enterprise version while dev was Standard version and the problem related to something not supported in the standard version.

    I suggest you open a case with support.

    Martti K.