Priority, impact, urgency

[Joaquin Adrian Chumillas del Pino]

Hi,

 

I'm configuring the matrix priority in a customer. The customer only wants 4 priorities, 3 impacts and 3 urgencies. In the SDM system has defined more and It's not possible inactivate. How can I configure the matrix priority with only 4 priorities, 3 impacts and 3 urgencies?

 

Best regards.

[Lindsay_Estabrooks]

For impact and urgency you could set up a Data Partition that allows your users to only see three.

[Alexander Perretti]

To add to Lindsay's comments, I want to stress that even though it might seem like a good idea, it's not good to delete urgency/impact/priority values from the database. I've seen a lot of weird issues arise when the values are removed and the system expects them to be there.

[Jon_Israel]

Alex is 100% correct here - we do NOT support the deletion of values from urgency/impact/priority because it will cause the priority matrix calculation to be incorrect, and the priority matrix cannot be used in that case.  Lindsay's idea of using a data partition constraint to hide those unwanted values would be the best option for this one.

Hope this helps.

[Joaquin Adrian Chumillas del Pino]

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec433430.aspx