CA Service Management

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  • 1.  Support Automation - Status 404

    Posted Mar 25, 2014 05:26 AM

    Hi every body

    after installing "Support Automation" I am getting the error while opening the URL.

    ************************************************************************************

    HTTP Status 404 - /SupportAutomation/

    type Status report

    message /SupportAutomation/

    description The requested resource (/SupportAutomation/) is not available.

    Apache Tomcat/5.5.25

    **********************************************************************************************************

    Please suggest any course of action to resolve it.

     

    Thanks

    Msobh



  • 2.  RE: support aotumation

    Posted Mar 25, 2014 05:44 AM

    Hi Msobh,

    You may verify the status of Support Automation by performing below steps:
     
    - Launch SA diagnostics page at:
       
    http://localhost:8070/SupportAutomation/jsp/diagnostics/default.jsp
     
    - Launch the ServiceDesk interface and observe Support Automation tab and  here you should not see a page stating "Support Automation Unavailable" instead it will show the SA Queues.
     
    - Output of the pdm_status should show "CA SA Tomcat -(pdm_tomcat_nxd) Running"

    Also, refer the below thread which contains check list of things to be verified for SA installation:

    CA Tuesday Tip: Support Automation Troubleshooting (Installation)

    Thanks,
    Naveen
     

     

     EDIT: Kyle_R. May 2019. Updated the link to correct value.



  • 3.  RE: support aotumation

    Posted Mar 26, 2014 09:49 AM

    Also let us know the SupportAutomation_URL option?

    I have previously seen customers making this mistake: http[s]://localhost:8070/SupportAutomation when it should be http://localhost:8070/SupportAutomation or https://localhost:8070/SupportAutomation respectively.

    Regards,

    Brian

     

     

     



  • 4.  RE: support aotumation

    Posted Mar 27, 2014 06:49 AM
    naveen_desham:

    Hi Msobh,

    You may verify the status of Support Automation by performing below steps:
     
    - Launch SA diagnostics page at:
       
    http://localhost:8070/SupportAutomation/jsp/diagnostics/default.jsp
     
    - Launch the ServiceDesk interface and observe Support Automation tab and  here you should not see a page stating "Support Automation Unavailable" instead it will show the SA Queues.
     
    - Output of the pdm_status should show "CA SA Tomcat -(pdm_tomcat_nxd) Running"

    Also, refer the below thread which contains check list of things to be verified for SA installation:

    CA Tuesday Tip: Support Automation Troubleshooting (Installation)

    Thanks,
    Naveen
     

     

     


    Dear Naveen,

    Diagnostic page is opening fine "http://localhost:8070/SupportAutomation/jsp/diagnostics/default.jsp".

    Support Automation tab shows SA Queues.

    Output of the pdm_status is showing running.

    But ""http://localhost:8070/SupportAutomation" gives 404 error.

    Version of the JRE is showing 1.6.

    Is there any thing missing from installation ?. Can you suggest me waht i may be doing wrong.

    Thanks

     

     



     



  • 5.  RE: support aotumation

    Broadcom Employee
    Posted Mar 27, 2014 12:12 PM

    Any chance to be able to see a screenshot of the Diagnostics page and of the Options Manager settings for Support Automation? If you don't want to post this information on the forum then a support ticket would be the next step.



  • 6.  RE: support aotumation

    Posted Mar 30, 2014 02:38 AM
    alex_perretti:

    Any chance to be able to see a screenshot of the Diagnostics page and of the Options Manager settings for Support Automation? If you don't want to post this information on the forum then a support ticket would be the next step.


    thanks alex for reply the print screen  in the attachment

    M.Sobh



  • 7.  RE: support aotumation

    Broadcom Employee
    Posted Mar 31, 2014 05:26 PM

    Does the Diagnostics page still work if you go to http://devsd:8070/SupportAutomation/jsp/diagnostics/default.jsp? From a configuration standpoint it looks correct, I just wonder if something isn't routing correctly.



  • 8.  RE: support aotumation

    Posted Apr 01, 2014 04:50 AM
    alex_perretti:

    Does the Diagnostics page still work if you go to http://devsd:8070/SupportAutomation/jsp/diagnostics/default.jsp? From a configuration standpoint it looks correct, I just wonder if something isn't routing correctly.

    Hi alex_perretti

    yes, the diagnostics page still work if you go to http://devsd:8070/SupportAutomation/jsp/diagnostics/default.jsp is working . Is it possible to be a problem in the version of Java ?

    may be it need to run a specific version of the java I update the java version to the latest version and still getting the 404 error will the diagnostics page still working .


    any help will be  graciously

     



  • 9.  RE: support aotumation

    Broadcom Employee
    Posted Apr 01, 2014 10:26 AM
    m.sobh:
    alex_perretti:

    Does the Diagnostics page still work if you go to http://devsd:8070/SupportAutomation/jsp/diagnostics/default.jsp? From a configuration standpoint it looks correct, I just wonder if something isn't routing correctly.

    Hi alex_perretti

    yes, the diagnostics page still work if you go to http://devsd:8070/SupportAutomation/jsp/diagnostics/default.jsp is working . Is it possible to be a problem in the version of Java ?

    may be it need to run a specific version of the java I update the java version to the latest version and still getting the 404 error will the diagnostics page still working .


    any help will be  graciously

     


    I'll admit that it's not clear at this point what the problem may be. I think the next step would be to get a support case opened for a more indepth review.