InfoView and Webi reports using Win7 and IE9

[Allen Bollinger]

I am sure other Webi users, having migrated to Win7 and IE9 have come across this issue, so my time to post several questions looking for suggestions and guidance. Using existing WindowsXP and IE8 all Webi reports work fine. Now are users are getting upgraded to Win7 with IE9 as the standard company OS and browser.

General parameters:
InfoView Web 3.1, standard CA and custom BO universes, Clarity 13.0.1.0102 04 0012.
InfoView Preferences: Web Intelligence >> Interactive mode

Question: With Win7 and IE9, what options exist for creating Webi reports. If the basic Interactive Mode is used, user get an error when trying to create a new Web Intelligence Document: HTTP Status 400 - Invalid path / AnalyticalReporting/WebiCreate was requested. (Seems on the web this has to do with InfoView (and hence Webi 3.1) not being able to properly construct a correct internal URL behind the scenes due to how Win7 and IE9 works). Has anyone found a way around this particular issue, as the SAP and BO boards indicate Webi 4.0 would be needed to work with IE9?

Question: With Win7 and IE9, has anyone tried the Preferences >> Web Intelligence >> Desktop mode? This may not be an option as this requires a local install of the Web Intelligence Rich Client, which typically requires local admin access (which we typically don't allow). So the question is, does this method work, and if so, how is the install being handled, as the .exe will probably need to be installed in some compatibility mode (as in XP, Win7 etc). Looking for some advice here.

Observations:
Firefox version 13 or version 20.

Observation and Question: InfoView >> Preferences >> Web Intelligence >> Interactive Mode (for creating new reports). This works to a degree, but the query filter fields basically do not work. Putting all the fields into the main report, then using simple report filtering does not provide much flexibility, particular around date ranges. Any thoughts on this?

Question: InfoView >> Preferences >> Web Intelligence >> Desktop (Web Intelligence Rich Client) mode to create a report. Same question as per Win7 and IE9, does this work, but again, we are faced with running an install to use FireFox, which is generally not a supported browser in our company, but can be used with limited support.

Observation and Question: InfoView >> Preferences >> Web Intelligence >> Web Accessibility (508 Compliant) mode to create a report. Generally seems to work, but have noticed once a query is built, and filters are provided, once the report is generated, if placed back in to Edit mode, the Query Filter is almost useless, meaning it is rendered in such a manner that the fields are not presented to allow a user to change or modify the values.

Thanks for any and all suggestions and comments.

[Chris Flynn]

I no this sounds simple and you may have already tried it but it did solve a lot of problems with us when we went to Windows 8 and IE 10. Go into IE and make IE run all web sites in compatibility mode. Again this worked for us with a bunch of different problems.

Good Luck.

[Chris Flynn]

I no this sounds simple and you may have already tried it but it did solve a lot of problems with us when we went to Windows 8 and IE 10. Go into IE and make IE run all web sites in compatibility mode. Again this worked for us with a bunch of different problems.

Good Luck.

[Allen Bollinger]

Chris, thanks for the reply. We have tried every combination of IE9 compatibility mode values. However each time a new Web Intelligence Document is attempted, the Error message is generated. Maybe Win8 and IE10 work, but as most Financial companies take a while to upgrade OS and browsers, due to backward system compatibility, we are just now rolling out Win7 and IE9 for users.

We may attempt a virtual IE8 build to get around this issue, but so far that has not been high on the rollout teams efforts.

[Nika Hadzhikidi]

Hello,


The message you are having (Web Intelligence Document: HTTP Status 400 - Invalid path / AnalyticalReporting/WebiCreate was requested.) is due to a known incompatibility of this version of SAP Business Objects with IE9. This is a non-supported browser with this BO version.

The reason for this message is that IE is not supported with any version earlier than 3.1 SP4 FP4.1 (yours is 3.1 SP3). Here is the information that can be found in SAP guides:

Internet Explorer 9 is compatible with the following version of BOE:
BOE 3.1 SP4 FP4.1 or later
BI 4.0 Feature Pack 3 or later

In order to solve this issue, you will have to:

1.
Upgrade Clarity to 13.1
2.
Connect to our CA Support site and download CA Business Intelligence r3.3 for Windows DVD (for Clarity version 13.1) which is BO 3.1 SP5
3.
Upgrade your BO installation as per the instructions

Alternative will be to use Internet Explorer 8.

Hope this helps.

Regards,
Nika

[Allen Bollinger]

Nika,

Many thanks for the prompt reply and really useful information. I'm always glad to see CA engineers (or otherwise) checking these message boards and providing guidance without always having to create support case tickets.

We plan an internal evaluation of 13.1 in the next couple of months and at that time we'll have to look into upgrading to BO 3.1 SP5.

I really appreciate this information.

Thanks,
Allen