We are updating our SSO provider this morning so you may have to update your password. See below:
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When you try to access an application integrated with Broadcom Identity System, you will be routed to the login page, enter the username.
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Click Next.
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An error message “Your account is locked” will be displayed on the following screen.
Click Unlock Account as shown in the screenshot below.
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To unlock your account click on the email text, and you will receive an email with a link to set password and activate your account.
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From the email you received with the subject: Reset Password. Click the link to reset your password.
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You will be redirected to reset your login password, key in the
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New Password
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Confirmed New Password
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Make sure you meet all the password requirements and click Reset Password.
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“Your Password has been successfully reset” will be displayed on the following screen after you completing the password reset.
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Click on the LOGIN 
dropdown, followed by the LOGIN button to proceed further.
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On the support.broadcom.com, click on Login
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Enter the Username
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Click on the Next button.
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Enter the password, which was configured in step 6.
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Click on the Sign In button.
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If you have additional entitlements in the Broadcom system, will be presented with the below screen to enroll for Multi factor authentication(MFA).
Troubleshooting steps
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Chatbot
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Please navigate to https://support.broadcom.com/, open the chatbot, and post your queries.
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If the user is facing error to signing into https://support.broadcom.com/
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Navigate down to the button of the page, and click on …
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Copy the client transaction id, and server transaction id as highlighted and shared in the chatbot for additional debugging.
