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Community Enhancements, Road map Items - Ongoing 

Aug 22, 2019 10:40 AM

Editor Updates from Higher Logic Vendor   3/7/23

Sharing a few updates from our  Vendor Product team on TinyMCE:

- TinyMCE Editor - fixed the issue to ensure the tag group names display as expected when a user starts searching for a tag.  This patch restores the previous functionality
- TinyMCE Editor - fixed the issue to ensure that when the hashtag symbol (#) is typed, the editor automatically retrieves and displays the list of tags as expected; the list auto-filters as characters are typed. This patch restores the previous functionality

Community Discussion Editor - 8/22/22  Bullet Points @Michael A. Lowry

The vendor did an in-depth review on the issue of discussion post bulleted list formatting not working properly ( 
The vendor was able to replicate the issue but determined that the editor was working as intended in this case. Rather than only highlighting the hyperlinked text and then clicking the bullet point button, we suggest highlighting the whole sentence and then clicking on the bullet point button. When that sequence is followed, the bullet point includes the whole sentence instead of breaking the text strand apart at the hyperlinked word.

Updated Send From and RepyTo email settings -  8/18/22

Higher Logic has released the ability to customize configuration settings for from and reply to from the Broadcom instance.    The old setting showed Deactivated User and   The new settings are as follows:    (Discussion)

  • From:
  • Reply to:
  • Name:Broadcom Community

Scheduled Maintenance - Scheduled Maintenance- Aug 19, 11pm - Aug 20, 03:00 am EST

Higher Logic performs regularly scheduled maintenance each quarter across all its platforms. These maintenance intervals are essential to providing stable and secure systems for our clients and is an integral component of our Disaster Recovery & Business Continuity (DRBC) process as well as essential to Higher Logic’s ISO 27001 compliance and SOC Type 1 & 2 certifications.

Event and System emails coming from Deactivated User  8/11/22

We are working with the vendor to resent all emails to come from   This is a new feature being rolled out to the community from the vendors marketing automation tool.    The old email was noreply@connectedcommunity,org.

New IMS Breakout to Product Communities  8/4/22

I am reviewing with the product teams on breaking out IMS Communities.   Stay tuned.

Idea Cleanup Project  5/13/22

We have completed our idea cleanup of old migrated ideas, closed ideas or other variables determined by the product Community Managers and Product Manager teams.   The mainframe is not archiving ideas.  (Posted late)

User and Tag Cleanup 1/10/22

We have begun the progress of removing all migrated or legacy tags.   As you know the Community tagging has been painfully slow.  This was due to the Brocade, CA and Symantec migration of tag data into the system.   We have cleaned up the system essentially restarting the user and community tagging system from scratch.

In addition, we are deactivating all migrated user accounts that have not logged into the Community in over 12 months.   This will take the load of @ mentions.

View your Community Connections  9/9/21

  • Thanks to @Philip Gineo  We rolled out the ability to see who you are connected to in the Community.  Go to your Profile (upper right of browser), then to My Communities, and choose the drop-down for Contacts.

New Look for Community 6/11/21

  • We rolled out a lighter theme over the weekend which will make browsing and finding Community assets easier.

Ideas Improvements  3/15/21

  • Lenn Thompson, CMGR Mainframe has worked to consolidate categories and make it easier for users to see the status of their submission.

Main Okta Login URL change

  • March 13th change the main okta login to across all external applications including Community.   End-users may have to re-login after the update.

Ideation Update 1/27/21

  • The vendor DEV and Engineering depart finally were able to scrub and roll back permissions on Ideas that were causing the Issues.   

Ideation Update 1/6/21

  • First issues with Ideas reported extending to 20+ users.   Users cannot see Ideas Tab, Ideas main page, Ideas Details or in some cases they are not able to comment.

Ideation Update 12/1/20

  • Mainframe Software and Symantec Identity Management Software are the only Communities accepting New Ideas as of 12/1/20 - You may see other categories for Enterprise Software and Symantec but they are deactivated as those Communities cleanup and review their Ideation processes.

Downtime  11/20/20

  • November 20 from 11 PM to 3 AM ET, during which your site may experience brief downtimes

BETA Update -  Patch Applied  9/30/20

  • Guest or Logged-Out Users could not see threads on a Community Home Page.  This has been resolved.
  • We are seeing an error when engaging on a Question for users with a Ribbon associated with their profile.  Bug Identified.

BETA Update -  Bug Identified  9/28/20

  • Guest viewing threads show data not found.   Patch being deployed 9/29/20
  • Some Forums are reporting:  When clicking on a Question in a Forum - Error "Error executing child request for handler 'System.Web.Mvc.HttpHandlerUtil+ServerExecuteHttpHandlerAsyncWrapper'. Child actions are not allowed to perform redirect actions."  -  working with the vendor

Platform Update 9/22/20

  • Beta Test Question Discussion Type (Mainframe)  Video Here
  • Security Patch Tested blocking cross-site scripting

Platform Update 8/10/20

  • System Change - Ideation Viewable to Logged in Community Members Only.
  • Guest View - Disabled

Update - Deployments 8/7/20

  • new product community search tool allowing the search to isolate on the product community
  • new home page slider for increased divisions
  • new mobile CSS fixes on spacing
  • responsive images to product communities with CMGR customizations
  • enhanced email notification template
  • optimized slider fixes to .js file.
  • lower CSS changes for events, shared files, and ideas

Update 6/6/20

By June 30th, we will be deploying the following to production  (missed entire deployment)

  • new product community search tool allowing the search to isolate on the product community  
  • new mobile CSS fixes on spacing
  • responsive images to product communities with CMGR customizations
  • enhanced email notification template
  • optimized slider fixes to .js file.

Update 2/10/20

Multi-Factor Authentication time to login changed from 5 minutes to 15 minutes to validate email.   Remember when you load the initial Okta login screen the email does not automatically send, you have to click "Send Email".

Update 1/8/20

Multi-Factor Authentication Turned On (@FA) -  As some of you noticed, when you log in to Broadcom Support, Community, Service Desk and other Broadcom Apps the SSO system Okta is asking you to validate your email.    This is a new security measure since your logins are tied to company emails which in turn tie to contracts and purchases.    I asked for an exemption for the Community platform.   Initially, it was declined based on a configuration issue.   I'm reviewing with the security team so for now, we'll have to validate when logging in.   I've tested it with a few external test accounts and as long on you are on the same browser and device it will remember you.   I'll post an update if anything changes.


Update 1/3/20

  • We are starting a POC with the vendor to discuss the way Libraries work.   The current way that content is added to the Library is confusing creating links that are images and other items not tagged or referenced via the title.   My goal to keep our Library full of complete solution documents created by Broadcom Employees and Power Users who have permissions.    This will keep the Library's tags clean allowing the document to be found in Search.
  • Cleanup of CSS for Mobile
  • Adding Search to Product Communities -  Search Focused only on the Product Community

Thank you and Happy New Year



Update 12/10/19

Fixed the duplication of categories in Ideation dropdown.   (Vendor JIRA Ticket)


Update 11/5/19

We rolled out a new feature allowing all users to change their username from the default (first name last name) to something else.   Please check out the How to Update your Username video.   If you change your username please adhere to the Terms of Service and not use sysadmin, admin, root, partner, reseller or anything admin related or any company related name including brocade, broadcom, CA, symantec, or any other acquired company name.   


Update 10/30/19

We are working on the search and filtering system on the Ideation page.  Thank you all for reporting user issues with the functionality.    Thx ~jm


Update 10/19/19

This is our centralized document for tracking bug fixes, patches, enhancements on the Community Platform (Higher Logic).   Many updates, bug fixes, and patches are rolled out silently weekly by the vendor.    Some you may notice others may not have affected you and will go unnoticed.   We are closing working with the vendor to improve customer experience and evolve the community platform.


Update 10/19/19

Over the weekend there were new features added to the ideation main page cleaning up the tile area.   During the release, we encountered a few visual bugs that were cleaned up.     I am also working on a case for the search and filter tool on the page.    We are working with the vendor to offer a more filtered search much like the one we are creating for the product communities.    More to come on the slow rollout of ideation v2.

Thank you



Update 9/9/19

We've been working towards a new release for two hot items on our list.   The vendor has not set a release date but changes are coming.

  1. Ideation - a closer relationship to product communities.   
  2. Search -  search tools on product communities islocating search to the product community you are in.
  3. Improved Site Speed -  we've noticed it and we've heard the feedback.   The vendor moved us to a faster server about 30 days ago with some improvement.   We are looking for more ways to optimize the load time and site speed.

Thank you
@Jason McClellan


Update 8/22/19

Since we launched on June 1st the following enhancements have been rolled out to production.

  1. P1 - Request for Moderation Rule -  when a new community member creates an account their first post ALWAYS goes to moderation.   This protects us from 90% of the SPAM posts out there and allowed us to turn off full-time moderation.    When we launched moderation was on full time which was very negative user experience.  That was a big win for us.  There are additional moderation rules in the pipeline.   In the meantime, we are in Self-Moderation mode so if you see a suspect post - Mark as Inappropriate.   
  2. P2 - Request on How to Reply -   this was a big one for the larger community.   I had issues with this feature often replying privately when I meant to reply to the thread.   The options are clear either Reply or Reply Privately * see below image
  3. P1 - Link URL Changes -  The old platform Jive had CSS attached to links and URLS for TEC##### documents in Support.  Engineering had three scripts that ran across all imported content to remove old Jive code and fix the new URL scheme so the TEC links now open properly in the support Service Desk.   This was a huge undertaking with many variations.   Kudos to the HL Engineering Team.
  4. P1 - Export all Experts Forum Content for Internal teams.   This was an internal P1 to allow Broadcom to access legacy date from the Jive site.  It was time-consuming but ultimately will bridge the gap to the new HCL collaboration platform.   No impact to the general community.
  5. P1 - Ongoing project to make sure old legacy URLS in Google are redirected properly on the new platform.   Between both migration Communities (CA/Jive and Broadcom/Lithium) we had over 500k links indexed in Google.  We have a massive 301 redirect table that will in the short term allow the user to use an old link to find the current link.  Over time Google will replace with the new link.
  6. P3 - Images across discussions and documents that were broken have been restored.
  7. P4 - not on our list but upgraded by the vendor - new Editor released platform-wide with enhanced features.
  8. P1 - moved to a new server which is faster and more responsive speeding up the site load time.

Roadmap Items

  1. Vendor - Ideation v2 Release - we have had a few meetings on features and functionality we require for Ideas.   The Vendors Engineering team is working on v2 currently with no target release date. The intent is to closely related ideas to the specific a product community.
  2. Internal Community Team - Integration with Wolkensoft Service Desk - current customers will be able to open tickets directly from a community discussion forum.  Scoping in progress,
  3. Adding in External Moderators -  Many community members had moderator privileges on Jive/Lithium.   We are working with the vendor to recreate these roles.
  4. Search for Product Communities - and isolated search tool for each product community filtering out everything except those product community discussions, docs, events and eventually ideas.

The item being addressed Internally by Community Management Team

  1. Tag Audit - once we finish our audio and initiate the changes adding tags will become easier.

Response to items on the **** list:
-  User Blogs were not migrated.    All product level blogs were migrated.   Personal blogs were not migrated nor are they supported at Broadcom.   There were notices sent out to the Community many times prior to migration to copy any personal blogs in advance since they were not being migrated.
-  User reputation and achievements were lost, or if we're generous, 'migrated' to a tiny set of HL equivalents. - all contributions were migrated and associated with the new profile.  You can see these under your profile.    We have a few Badges/Ribbons created and will be rolling out more as we close out 2019.  All platforms Jive/Lithium/Drupal/Higher Logic are not apples to apples when converting.
Links to external content are broken. I.e., ones that begin with  E.g., all the documentation links in the article Documentation for AE, Messages, DB schema, Java APIs, etc. redirects are in place for the new home if that part of the business was migrated.  It could have been combined with another site or converted into a Broadcom platform.   Blanket statements that all links are broken is not accurate.   Many of the migrated platforms where links are embedded inside a Community discussion post or document have redirects in place.
there is no mobile app -   the new community platform is fully responsive.   There is no need for a **** mobile app.

There are many more on the to be addressed and upcoming changes from the vendor on my list that I will address over the next few months.

The following road map or enhancement items discussed is intended to outline higher logic's general product direction, but our products may or may not be released as listed or shown. The above list is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making engagement or purchase decisions. The development, release, and timing of any features or functionality described for higher logic products remain at the sole discretion of the vendor higher logic.



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