Timeloging Support in Post-Deployment task and Detailed Reporting to Customers

[Dimitris Tranoudis]

Our Engineers are using Clarity to deliver Waterfall projects to our customers. Sometimes within the support phase of the projects they need to provide additional services unplanned in their nature that are covered by an overall project task named as "Post Deployment Support". These services need to be time tracked and reported to the customer in the following format: 

Date of intervention,

From Time

To Time

Hours Spent

What = Notes on the specific houry intervention

Who = Engineer name, 

Engineer Seniority 1,2,3

Billable || Not Billable

Can the timesheet object data structure accommodate such information?

I guess the most complex would be adding a What-Note next to each daily hours consumption and the From / To designations,

but I may be missing some understanding. Is it possible?

If not, is there another Clarity mechanism that would provide such functionality and reporting?

Any support/advice would be highly appreciated?

[Kathryn Ellis]

Hi Dimitris,

The 'Time Entry' object does not provide a way to add custom fields. 

You can add Notes on the Time Entry line item with free-form text. 

[Dimitris Tranoudis]

Thank you Kathryn for the response and the proposal.

We attempted to store some info of this type in the notes field but when we tried to produce some related reporting from Financials > Actuals the Notes Field had not been populated.

See please the two printscreens:

Information was not carried over to the Actuals of the project.

[Navdeep Joshi]

Those Actual Transactions are from WIP - not the Timesheet table

Suggestion - create a staging table, where you pull the resource data + timesheet data (that will entail the notes), use that to develop a portlet - the only question would be how can you get the - "From Time", "To Time" and "Hours Spent" - from the timesheet notes - one way would be to use a particular format when filling timesheet notes, and based on that text length, get the data from the notes (the entering of notes will need to be precise)

[Luis Palacios]

This is an old one but saw some recent activity. Its always tricky because its not only about accomodating the data but also it forces projects (which are supposed to be finite, to extend). We have customers now using CITs or similar to provide post project ongoing costs or support, allowing for a dedicated location / easier to track and isolate