My customer cannot receive emails from someone using MessageLabs

[Robert Mills]

I have a customer who cannot receive any emails from another company.
My customer is now on Barracuda spam filtering, but was probably on MessageLabs in the past.
The other company is is currently using messagelabs spam filter.

I believe the issue is caused by internal routing rather than using the MX Record and need to have my customer's domain removed from the system.
Unfortunately, I could not open a support case because I don't have an active license and was directed to a public forum.
I do not feel comfortable posting my customer's domain in a public forum, so could a technician please contact me via email directly to check and have the domain removed from the system?

Thank you very much.

[woz sealey]

Does the customer still have their portal account information? If so then I would suggest they try and login (the password will probably have expired so they will need to carry out a reset). If they can login they should remove their domains and inbound routes from the service. 

If that doesn’t work please post a follow up and I will contact you personally.