I cannot find quarantined emails through Pen ID

Question

Hello,

For some reason, last night more than 20 emails were suddenly blocked by Email Security cloud. These emails are sent by one internal account and are legitimate:

When we tried to liberate them by Pen ID, we get the message 'Malware not found'.

I have checked that my user is listed in the 'Symantec Email Quarantine Administrator'. Any ideas on why I cannot liberate all these false positives?

Regards.

Answer

Hello Alejandro,

Please raise a support ticket at support.broadcom.com, and they will be able to look into this for you.

Paul

Email Security.cloud

I cannot find quarantined emails through Pen ID