How to wuery why our IP class is being blocked?

[Orkun erbil]

Hi,

we are  a hosting company with a sinlgle IP class.

It is 213.238.169.0/24

The whole class seems to be listed by symantec **** however we are checking our outgoing email very strictly and there is no outgoing spam. We need to learn why symante is blocking our emails without clarifying the reason.

How can we get information on this matter?

Kind Regards.

[Paul Fletcher]

Hello,

Can you elaborate on what makes you think the range is listed please?  Are you seeing mail being rejected by the Symantec EMail Security Service for example, and if so what is the rejection message?  If the issue is indeed that you are listed in the Symantec list, that is part of the SMG product, and you will need to post your question in the forum for that product.  If there is some other issue I may be able to help you further.

Paul

[Orkun erbil]

Hi,

yes the emails are blocked only on receivers where there is a symantec security product. The connection gets timed out and the what we are told from receivers is that our IP is in Symantec global ****. When we query our Ip class (213.238.169.0/24) from https://ipremoval.sms.symantec.com/ all the class is blacklisted however we dont have an outgoing spam issue. Even our passive IP addresses which are not being used are in **** which does not make sence.

Please find the error log in the attached document, the receiver is a Bank in our country which uses symantec products.

[Paul Fletcher]

Hi Orkun,

What you are showing / describing is not EMail Security.cloud, but the SMG blocklist.  Unfortunately I can't help you with that because it is a different product.  If you post your question in the SMG forum - https://community.broadcom.com/symantecenterprise/communities/communityhomeblogs?CommunityKey=bba1e9dc-0c56-4fb5-9e3d-ef7f0d79b7ee hopefully someone will be able to help you there.

Paul

[Orkun erbil]

Hi,

sadly no one is replying in that community forum.

https://community.broadcom.com/symantecenterprise/question/how-can-we-learn-why-we-are-being-blocked

It is quite unprofessional behaviour of symantec blocking IP classes out of nowhere and do not define any clear reason.  there are alternatives like spamcop, which are giving direct reports to companies which can proove the ownership of the IP classs. Mail management is a highly technical issue and you can't just rely on the assumption that symantec clients have well educated IT professionals who can manage a ****/**** of mail servers being used. There has to be an official communication method for mail server providers to report/solve such issues.

[Florian Sejk]

Hello Orkun,

i can confirm that this is an actual issue.

We've got an /22 block from RIPE and every single IP-Address from this block is on the symantec bad rep list for no apparent reason.

The provided ipremoval service, does not allow the request of entire blocks and i feel like spamming it with 1024 requests would just make things worse.

Did you resolve this issue? / Have you found a contact that has helped you out with this, that you would be willing to share with me?

[Orkun erbil]

Hi Florian,

yes we solved the issue by waiting for three months doing nothing :)

Ip's got delisted somehow god knows how.