Hi All, I Hope you are fine
In Service Management, EEM stopped working unexpectedly. The log it returns is the following:
Does anyone have any idea how to restore it working?
Thanks in advance
INFO 2023-09-21 13:03:45,734 [0x00004b24] [eiam.server.poz.applicationmanager] ApplicationManager::init: initialized
ERROR 2023-09-21 13:03:46,744 [0x00004b84] [eiam.server.poz.artifactmanager] ArtifactManager::doCleanup: search for session artifacts failed
ERROR 2023-09-21 13:03:47,755 [0x00004b24] [eiam.server.poz.applicationmanager] ApplicationManager::getApplications: failed to retrieve application list
ERROR 2023-09-21 13:03:47,755 [0x00004b24] [eiam.server.poz.gatekeeper] Gatekeeper::doSynchronise: failed to get list of application instance
ERROR 2023-09-21 13:03:47,755 [0x00004b24] [eiam.server.poz.gatekeeper] Exception[-900]: failed to get application list
ERROR 2023-09-21 13:03:47,755 [0x00004b24] [eiam.server.poz.gatekeeper] [src/ApplicationManager.cpp:254] bool __thiscall eiam::server::poz::ApplicationManager::getApplications(class Deque<class eiam::server::dirobj::AppInstance *> &)
ERROR 2023-09-21 13:03:47,755 [0x00004b24] [eiam.server.poz.gatekeeper] Caused by:
ERROR 2023-09-21 13:03:47,755 [0x00004b24] [eiam.server.poz.gatekeeper] Exception[-900]: failed to acquire ldap connection
ERROR 2023-09-21 13:03:47,755 [0x00004b24] [eiam.server.poz.gatekeeper] [src/DataStore.cpp:223] bool __thiscall eiam::server::datastore::DataStore::doSearch(const class eiam::core::String &,enum eiam::server::ldap::SearchRequest::Scope,enum eiam::server::dirobj::DirObj::DirObjClass,const class Deque<class eiam::common::Filter *> &,bool,unsigned int,class eiam::server::dirobj::DirObjQ &)
ERROR 2023-09-21 13:03:47,755 [0x00004b24] [eiam.server.poz.gatekeeper] [src/DataStore.cpp:150] bool __thiscall eiam::server::datastore::DataStore::search(const class eiam::core::String &,enum eiam::server::ldap::SearchRequest::Scope,enum eiam::server::dirobj::DirObj::DirObjClass,const class Deque<class eiam::common::Filter *> &,bool,unsigned int,class eiam::server::dirobj::DirObjQ &)
ERROR 2023-09-21 13:03:47,755 [0x00004b24] [eiam.server.poz.gatekeeper] Caused by:
ERROR 2023-09-21 13:03:47,756 [0x00004b24] [eiam.server.poz.gatekeeper] Exception[-800]: failed to create ldap connection
ERROR 2023-09-21 13:03:47,756 [0x00004b24] [eiam.server.poz.gatekeeper] [src/LdapConnector.cpp:209] class eiam::server::ldap::LdapConnection *__thiscall eiam::server::ldap::LdapConnector::newConnection(bool)
ERROR 2023-09-21 13:03:47,756 [0x00004b24] [eiam.server.poz.gatekeeper] [src/LdapConnector.cpp:242] class eiam::server::ldap::LdapConnection *__thiscall eiam::server::ldap::LdapConnector::acquireConnection(void)
ERROR 2023-09-21 13:03:47,756 [0x00004b24] [eiam.server.poz.gatekeeper] Caused by:
ERROR 2023-09-21 13:03:47,756 [0x00004b24] [eiam.server.poz.gatekeeper] Exception[-800]: error starting TLS
ERROR 2023-09-21 13:03:47,756 [0x00004b24] [eiam.server.poz.gatekeeper] [src/LdapUtil.cpp:622] struct ldap *__thiscall eiam::server::ldap::LdapUtil::newLdapConnection(const class eiam::core::String &)
ERROR 2023-09-21 13:03:47,756 [0x00004b24] [eiam.server.poz.gatekeeper] [src/LdapUtil.cpp:352] struct ldap *__thiscall eiam::server::ldap::LdapUtil::newLdapConnection(const class eiam::core::String &,const class eiam::core::String &,const class eiam::core::String &)
ERROR 2023-09-21 13:03:47,756 [0x00004b24] [eiam.server.poz.gatekeeper] [src/LdapUtil.cpp:269] class eiam::server::ldap::LdapConnection *__thiscall eiam::server::ldap::LdapUtil::newConnection(const class eiam::core::String &,const class eiam::core::String &,const class eiam::core::String &)
INFO 2023-09-21 13:03:47,757 [0x00004b24] [eiam.server.poz.ntlmauthenticator] NtlmAuthenticator::init: initialized
INFO 2023-09-21 13:03:47,757 [0x00004b24] [eiam.server.poz.poz] Server::init: initialized [version: 12.51.0.4]
INFO 2023-09-21 13:03:47,757 [0x00004b24] [eiam.server.poz.poz] Poz::startServer: server started successfully
INFO 2023-09-21 13:03:47,757 [0x00004b24] [eiam.server.poz.poz] Poz::init: initialized successfully
ERROR 2023-09-21 13:03:48,785 [0x00004b84] [eiam.server.poz.artifactmanager] ArtifactManager::doCleanup: search for request artifacts failed