CA Client Automation

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Nissan Agam posted Jul 22, 2024 05:03 AM

Hello all,
We are using ITCM DSM ( Version 14.0.3000.725) reporter to create a daily table of some assets.

We have recently received complaints from those who use the table data for various reports,

that data is missing from the table. In the test we did we found that indeed the data in the reporter report contains about 5200 records

and in the table created from this report by the reporter scheduler there are only 4250 records.

Is there any limit to the size of the tables? Or has anyone encountered or knows this problem?

thank you,

Nissan.

Nissan Agam posted Jul 29, 2024 11:06 AM

Hi, Friends, one by one, not all together...

Broadcom Employee Steve Parker posted Aug 05, 2024 12:12 PM

It sounds like you may have a filter enabled for the scheduled report that reduces the amount of rows.

Version 14.0.3000.725 is very old and no longer supported. You should plan to upgraded to the latest release ASAP.

Nissan Agam posted Aug 06, 2024 03:09 AM

Hi Steve,

Thank you for your feedback, by looking at the scadueled report there was not a filter on it,

It turns out that the difference in the amount of records was created due to the use of a view with distinct on the table.

also, can you please provide a download link the latest version of the CA ITSM ?

Thank you,

Nissan.

Broadcom Employee Steve Parker posted Aug 06, 2024 07:37 AM