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 CA Service Catalog: Customize Items on Request Status Form?

Scott Stineman's profile image
Scott Stineman posted Aug 01, 2024 07:58 PM

Hello: Are any of the items shown in the request status form (see screenshot below) customizable?

Here is what I would like to do when the item is submitted:

Change the Name from the Offering Name to a customized string of my own creation.

Change Requested By value.  I have a "submit a ticket" form where the customer controls the value of ca_sdm_attr_requested_by.  Is it possible to swap in the person that the customer has chosen?

Change Requested For value.  I have a "submit a ticket" form where the customer controls the value of ca_sdm_attr_customer.  Is it possible to swap in the person that the customer has chosen?

Thank You.  Scott Stineman