An error occurred while retrieving project preferences

[Roei Shmoalevich]

Hey,

I get the following error on almost every page of the system and no data is shown:

here is the error at the app-ca.log:
ERROR: duplicate key value violates unique constraint "cmn_ui_personalizations_u1"

[Jeevan.S]

It appears you are hitting the issue mentioned at https://knowledge.broadcom.com/external/article/182916/mux-projecterrorscouldnotloadprojectpref.html .

[Roei Shmoalevich]

i tried to work with this solution but there is no duplicate....
also, after a reset to the services the issue is solved but it will occur again after some time.

[Suman Pramanik]

Couple of additional questions 

• What is the clarity version you are on?
• If you are On premise customer then we may need to check few additional details too 

You can raise a ticket with us and we will be happy to look into the same and ensure this problem is not repeated.