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  • 1.  Webhook Notification Rule Object - Documentation

    Posted Dec 23, 2024 12:57 PM

    Hello everyone! I've noticed that in recent CA SDM realeases there is a Webhooks feature shown in notification rule tab (5th tab - Webhooks)

    I've searched in the documentation but could not find anything related to it, and wonder if its possible to call third party webhooks using this function. 

    Has anyone used this feature?



  • 2.  RE: Webhook Notification Rule Object - Documentation

    Broadcom Employee
    Posted Dec 23, 2024 04:12 PM
    Edited by Sebastian Nagy Dec 23, 2024 04:12 PM

    Hi Lucas,

    Yes, in one of the latest RUs we added WebHooks notifications, we are taking advantage of them for Jira and MS Teams integration. Checkout "Create a new WebHook Listener in CA SDM" section under https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/integrating/integrating-third-party-applications/ca-sdm-and-jira-agile-management-integration.html or "Configure CA Service Desk Manager" under https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/integrating/integrating-third-party-applications/ca-virtual-analyst-integration-with-ms-teams.html .

    There is no specific documentation about the WebHooks because they were not designed to be used by themselves, but there is nothing to stop you from using them. The webhooks are used to send basic data to the listener and then the listener can use REST if they need to collect more information from SDM.

    I hope this helps.

    Sebastian


    Original Message


  • 3.  RE: Webhook Notification Rule Object - Documentation

    Posted Dec 27, 2024 06:54 AM

    Thanks for your reply Sebastian! I will look upon using this feature for integration.

    One more thing: happen to know which log file to lookup for using? tried to check over stdlog with verbose settings but no clue of the payload sent.


    Original Message


  • 4.  RE: Webhook Notification Rule Object - Documentation

    Broadcom Employee
    Posted Dec 27, 2024 08:31 AM

    Hi Lucas,

    There is not much logging that you can really enable, it's handled just like any other notification, but instead of using the mail client , it's using the http client to send the request. Most likely it's in stdlog, but jsrvr or jstdlog are other log files that might be used, but unlikely. 

    Note that the webhooks are only for outgoing, not incoming, They are designed to make an http call with some object info to a third party app to let the third party know there is a change in SDM, it's not for third party apps to send info to SDM - they should use REST or CAF based web services.

    Sebastian  


    Original Message