Ticket Reopening Restrictions After 3 Days of Closure

[Ahmer Ali Khan]

Is there any option in Broadcom Service Desk where we can restrict reopening tickets after 3 days of closure?

[Sebastian Nagy]

Hi Ahmer,

There is no such feature built into the product, but you could create a majic & spel trigger, a PRE_CI or PRE_VALIDATE then check the dates based on your requirements and allow or block the ticket update request.

Sebastian