CA Service Management

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  • 1.  stored query for parents

    Posted 15 days ago

    Hi team

    is it possible to define a stored query that shows only parent incidents. Of course a parent can be a child itself.

    Regartds
      Baerbel



  • 2.  RE: stored query for parents

    Broadcom Employee
    Posted 2 days ago

    since the children field of the ticket is a QREL it is not possible for a stored query for the parent tickets.

    on the other hand, i think it is possible to have a stored query for the child tickets...basically it is something like "parent is not null" as parent field is SREL

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