Special characters in email notification body

[John Carmino de Sousa Gomes]

Hi,

Can someone help me? 
In email notifications, the body message has some special characters, like this:

çõ and çã

example:

O seu chamado de número xxxxxxx, para resolver a demanda com título: Verificar configurações

How can I solve this problem?

Regards,

John

[Aleksandar Stancic]

Hi John,

try this solution that i got from the support for similar issue with special characters in mail notifications

Suggested the following configuration change:
Navigate to $NXROOT\pdmconf and open the file pdm_startup.i file.
Search for  PdmMailNxdStartupService.
There will be 2 entries:
Modify the 1st entry from:
command = "$NX_JRE_INSTALL_DIR/bin/java -XX:+UseG1GC -Djava.net.preferIPv4Stack=false -DAPP_NAME=mail_nxd com.ca.ServicePlus.mailer.PdmMailNxdStartupService"
to
command = "$NX_JRE_INSTALL_DIR/bin/java -XX:+UseG1GC -Djava.net.preferIPv4Stack=false -Dfile.encoding=UTF-8 -DAPP_NAME=mail_nxd com.ca.ServicePlus.mailer.PdmMailNxdStartupService"
 
Modify the 2nd entry from
command = "$NX_JRE_INSTALL_DIR/bin/java -XX:+UseG1GC -Djava.net.preferIPv4Stack=false -DAPP_NAME=mail_nxd com.ca.ServicePlus.mailer.PdmMailNxdStartupService -p"
to
command = "$NX_JRE_INSTALL_DIR/bin/java -XX:+UseG1GC -Djava.net.preferIPv4Stack=false -Dfile.encoding=UTF-8 -DAPP_NAME=mail_nxd com.ca.ServicePlus.mailer.PdmMailNxdStartupService -p"
Do the same changes to pdm_startup.i.tpl so that pdm_configure operation doesn't override these changes
Restart the CA Service Desk Manager Services

[John Carmino de Sousa Gomes]

Hi @Aleksandar Stancic,

Thanks for your help.
I will set it up in my DEV environment and let you know if it works.

Regards,

John