CA Service Management

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soap call to capture the latest action taker of a request

  • 1.  soap call to capture the latest action taker of a request

    Posted 24 days ago

    is there a catalog soap method that can return the id of the user who took that latest action on a request...

    Soap Method: getPendingActionAssigneesByRequestItemID:

    It returns a concantenated string of userids/groupnames for whom the active pending actions assigned.

    Signature
    getPendingActionAssigneesByRequestItemID(String sessionID, int requestItemID)
    Required Parameters
    sessionID
    requestItemID

     

    Soap Method: getPendingActionsForRequest:

    It returns a list of user ids or group names that have pending actions for the specified request.

    Signature
    getPendingActionsForRequest(String sessionID, int requestID)
    Required Parameters
    sessionID
    requestID

    These methods will return with whom there are pending actions, what I am looking for is how to capture who actually took the action.

    Something similar to $completed_rpa_by_user$