Service Desk Manager Integration

[Mohamad Sukry Ilias]

Hi All,

Good day to you.

May I know if possible SDM to integrate with Dynatrace?

Based on my perspective not possible, even did not find any related article mentioned in possible to work.

Can anyone advise and share me the documents/articles if possible.

Thank you.

Regards,

Sukry

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[Jakub Kolacny]

Hi Sukry,

From a technical point of view, SDM can be integrated with any system that provides an API, and Dynatrace does have at least REST API. 

There is no official "out-of-the-box" integration package, but it's definitely feasible to build a custom integration using the available APIs and automation tools (CA Process Automation).

Regards,

Jakub

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[Mohamad Sukry Ilias]

Hi @Jakub Kolacny,

Good day to you.

So, it possible bit need customization to ensure this can be work?

Because customer asking and hope it can be done without extra charge.

I believed in term of "no extra charge" it will not possible right?

Could you advise more about this.

Thank you.

Regards,

Sukry

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