Send Password via SMS

[ACCUTECH SA]

Hello all
I want to implement a scenario where, after user creation, the password is sent to the user via sms using the ootb sms gateway (Twilio).
Is there any suggestion ?
Thank you 
Gerasimos

[Rinat Matityahu]

Hi Gerasimos

Would utilizing Twilio API https://www.twilio.com/docs/usage/api to send REST calls (using Policy Xpress) be a valid option?

Thank you
Rinat

[ACCUTECH SA]

Hello RInat

I'm trying to implement the option you suggested. The Twilio API documentation says that the content type of the request must be multipart/form-data. But there is no documentation how to configure the request body to send the request for this content type. The funny part is that when I run the Test it returns successful but I'm not receiving the message. So I don't have an error to troubleshoot. Also, I have implemented this method in Postman and it works perfectly. The body in postman is a pair of key and value. But there's nowhere in the documentation that explains how I register these key-value pairs in the request body of the policy xpress.

Any ideas ?

Thank you 

Gerasimos

[Rinat Matityahu]

Hi Gerasimos

Can you please share your postman request so we can understand the configuration a bit better? (mask your key / value, of course)

Thank you

Rinat

[ACCUTECH SA]

Hi Rinat

The Postman configuration, from which we get a functional reply is:

And the Bulk Edit view: 

Any ideas ?

Thank you

[Rinat Matityahu]

Hi Gerasimos

As per my understanding, there is an active case raised with Support for this use case.

Regards

Rinat

[ACCUTECH SA]

Hello Rinat

With the help of the Broadcom development team we managed to send the request and get a response.

The PX was configured as follows

Now I am facing another issue. The password is sent encrypted. Any suggestions to send the password unencrypted ?

Thank you

Gerasimos

[Rinat Matityahu]

Hi Gerasimos

How is the password created / calculated - is it on screen, via PX or otherwise a different method?

Thank you

Rinat

[ACCUTECH SA]

Hi Rinat 

I generate a random password using a BLTH written in Javascript that runs in the Create External User Admin Task (Copy of the Create User Admin Task).

[ACCUTECH SA]

Good morning Rinat

Additionally to the previous comment, I'm trying to store the password in a Screen Logical Attribute and catch the text password using this attribute (following a community post). The attribute is defined as follows:

When I try to add the attribute as a data element in my PX, the attribute is not present:

I think I'm missing something here...

Any ideas ?

Thank you 

Gerasimos

[Rinat Matityahu]

Hi Gerasimos

The SLA would not appear in the drop down, however you can manually type it in as in the screenshot

Regards

Rinat

[ACCUTECH SA]

Hello Rinat

The problem is that I don't want to set the value but to get the value to use it as a body in my SMS message. 

My screenshot was not very clear. I was in the Data tab of the px trying to retrieve the value, but I don't see a way to achieve that!

Any ideas ?

Thank you 

Gerasimos

[ACCUTECH SA]

Hello again 

I managed to send the password unencrypted. My approach was as follows:

Because this password is sent when an external user is created, i configured the PX to trigger on Task Started and not Completed (For the Create External User Admin Task). That way the password is not yet encrypted so I'm able to retrieve the actual value.

Regards 

Gerasimos

[Rinat Matityahu]

Absolutely - this is the crucial point - all about timing.

To capture in clear text, you need to trigger the email while the value is still available on the task level.

Once read from the directory, it will be encrypted and you would then have to decrypt it in order to gather the clear text value.

Regards

Rinat