It is worth noting that if the user has multiple roles, the steps in the knowledge article will remove all their custom scoreboards
Original Message:
Sent: Feb 04, 2025 08:02 AM
From: Paul Coccimiglio
Subject: Scorecard issue
You might want to check out this KB article about resetting an user scoreboard.
Make sure to have a MDB backup
https://knowledge.broadcom.com/external/article?articleNumber=261077
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Paul Coccimiglio
[JobTitle]
[CompanyName]
Original Message:
Sent: Feb 04, 2025 07:57 AM
From: Joe Gavan
Subject: Scorecard issue
Sounds like your colleague has wiped out the scoreboard for the role - you can prove this by creating a new user and logging in with that role.
When a user customizes a scoreboard, they get their own copy of the scoreboard, you can see these different versions by doing the following extracts:
pdm_extract -f "Select * from User_Query where obj_persid like 'cnt:%'"
pdm_extract -f "Select * from User_Query where obj_persid like 'role:%'"
You can look for the specific role and user scorebaords like this:
### Get Role scoreboard
pdm_extract -f "Select id from usp_role where name = 'Level 1 Analyst'"
TABLE usp_role
id
{ "yyyyy" }
pdm_extract -f "Select * from User_Query where obj_persid = 'role:yyyyy'"
### Get Users specific Role scoreboard
pdm_extract -f "select id from ca_contact where userid='users name'"
TABLE ca_contact
id
{ "xxxxx" }
pdm_extract -f "select * from User_Query where obj_persid = 'cnt:xxxxx' and role_persid ='role:yyyyy'"
If you find the role one has gone, you may have to do some data manipulation to recover it from another users copy.
Regards
Joe
Original Message:
Sent: Feb 04, 2025 06:44 AM
From: Ahmer Ali Khan
Subject: Scorecard issue
Role is MCB_Analyst: but if that user logins in and in scoreboard editor and in role if i select MCB_Analyst it showing nothing. but others users can see.
Original Message:
Sent: Feb 04, 2025 06:30 AM
From: Joe Gavan
Subject: Scorecard issue
If you view the users Role in the scoreboard editor, does the scoreboard look ok ?
Original Message:
Sent: Feb 04, 2025 06:16 AM
From: Ahmer Ali Khan
Subject: Scorecard issue
Dear Joe,
I have tried to reset but its not working. I am attaching the screenshot of how its displaying right now and how it should be displaying.
Original Message:
Sent: Feb 04, 2025 03:16 AM
From: Joe Gavan
Subject: Scorecard issue
Hi Ahmer,
Has the employee tried using the Reset Tree option within the scorecard modification screen ?


Regards
Joe
Original Message:
Sent: Feb 03, 2025 01:33 AM
From: Ahmer Ali Khan
Subject: Scorecard issue