CA Service Management

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Restrict Service Desk ticket visibility to certain users, and allow all users to view the main ticket without editing access.

  • 1.  Restrict Service Desk ticket visibility to certain users, and allow all users to view the main ticket without editing access.

    Posted 2 days ago

    please guide me on how to achieve the following?

    Service Desk tickets should be visible only to selected users, such as specific roles or groups. The main ticket (Request/Incident/Problem) should be visible to all relevant users but remain read-only.