CA Service Management

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  • 1.  Reporting Question - new Reporting API

    Posted 10 days ago

    Hello,

    with the 17.4 RU4 release, a new Reporting API has been introduced, slated to replace the exiting CA BI application (TIBCO JasperSoft). I have a question regarding the new API

     Are the PdmDowntime/PdmAddDays/etc. functions that were available for dates and SLA calculatons in the previous ODBC/JDBC drivers included or planned to be included ? Withouth the Downtime related functions, it's almost impossible to calculate the correct downtime-in-SLA interval for tichets/periods of time.



  • 2.  RE: Reporting Question - new Reporting API

    Broadcom Employee
    Posted 8 days ago

    Hi Cristi,

    The Reporting APIs do not have support for the PDM functions at the moment, however, we are reviewing the requirement currently and shall provide an update.

    Thanks.