Thanks very much Joe.
Original Message:
Sent: Jul 18, 2024 02:39 AM
From: Joe Gavan
Subject: Reduce the wait time to archive and purge tickets
Hi Patrick,
How about just temporarily editing the Days Inactive value on the archive and purge rule or create a bespoke once that targets these specific tickets through the additional query parameters?
Alternatively although a bit more involved, you could possibly use a pdm_extract command with appropriate select criteria to get the id's and then perform a pdm_load -rf command to remove them. You may also have to do the same for other objects such as activity log entries. Won't be quick but shorter than 30 days :-)
Regards
Joe
Original Message:
Sent: Jul 17, 2024 05:50 AM
From: Patrick_Price_10294
Subject: Reduce the wait time to archive and purge tickets
We had a runaway process that logged 60,000 incidents overnight.
We would like to purge these incidents from the MDB as they are irrelevant.
Is there a way to override the 30 day wait time before the records are purged?
Thank you.