Provisioning server would not start after applying CP1 for IDM 14.5

[Charly Setbon]

Hello

I am currently upgrading Identity Manager from 14.4 CP2 to 14.5 CP1 NON-vAPP.

14.5 upgrade seems to be working fine. Now I am trying to apply the CP1 on top of IDM 14.5

I followed the steps to upgrade the IMPS by copying the content of the bin folder under CHF_PS-14.5.1-CHF001\IMPS\windows\bin

After copying these files, the Provisioning service would not start (generic windows error message, nothing in the im_ps log or event viewer)

The problematic dll is etrustadminserver.dll (if i copy all the dlls besides this one, the provisioning server starts.

Please help this is blocking moving to prod on a customer site.

Thanks

[Yuan Heng Lin]

Hi Charley,

Make sure you also apply ETPKI and IMPD patches.  It looks like you might not apply them.

Regards,

Frank

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And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.
Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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[Charly Setbon]

Hello Frank

I am not seeing any of these files/zip in the CP1 zip file and embedded zip files.

CHF_IM-14.5.1-CHF001 is the zip I am applying on top of my 14.5 QA environment as per the documentation :
https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-5/Release-Notes/service-packs/service-pack-14-5-1.html#_9fb05543-a762-47f3-9490-22f8e2100687_LatestIdentityManagerServerPatch

What am I missing here?

Thanks again.
Service Pack 14.5.1<https: techdocs.broadcom.com us en symantec-security-software identity-security identity-manager 14-5 release-notes service-packs service-pack-14-5-1.html#_9fb05543-a762-47f3-9490-22f8e2100687_latestidentitymanagerserverpatch>
Download and apply the Identity Manager 14.5.1 service pack by following the instructions that are provided in this document.
techdocs.broadcom.com

[Yuan Heng Lin]

Have you applied SP1 before CHF1?

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-5/Release-Notes/service-packs/service-pack-14-5-1.html

------------------------------
------------------------------
And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.
Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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[Charly Setbon]

Hi Frank

I think I have missed that part and went to CP1 directly.

Thanks, I'll update if anything else comes up.


Charly Setbon
0523-777-004