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PAM process fails if there is an '&' character anywhere in the Catalog Request form

  • 1.  PAM process fails if there is an '&' character anywhere in the Catalog Request form

    Posted Aug 01, 2024 05:50 AM

    We are running Service Management 17.3 (about to upgrade to 17.4) and PAM Version: 04.3.04 CP01.

    If the Catalog request includes an '&' character anywhere in the request form the PAM process will fail when interpreting the form.

    Does anyone know how to overcome this issue? 



  • 2.  RE: PAM process fails if there is an '&' character anywhere in the Catalog Request form

    Posted Aug 02, 2024 01:51 AM
    Edited by Komgrit Suparatnodom Aug 02, 2024 01:53 AM

    Hi,

    If the value is coming from Catalog form requests. We can do form validation "not contain & character" before submitting.


    Original Message