Mapping 'Requested By' contact in a Service Catalog request into the 'Requester' field in a Service Desk request

[Patrick_Price_10294]

We are using the supplied PAM process (FilledFromInventorySDM_SYNC) for creating a Service Desk request ticket from a Service Catalog request. 

In the Service Desk ticket the 'Requester' field is blank. The 'Affected End User' field in the Service Desk ticket has, I believe, the 'customer' value in the PAM process which maps to the 'Requested For'  field in the Catalog request.

I need to get the 'Requested By' field from the Catalog request into the 'Requester' field in the Service Desk Request.

Any idea what needs to change in the PAM process to accomplish this?

Thanks for any suggestions,

Patrick

 

[Patrick_Price_10294]

We managed to resolve the issue ourselves by adding a new operator into the PAM process.