CA Service Management

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  • 1.  Incorrect telemetry data

    Posted May 05, 2025 04:02 AM

    Hi All,

    I have one issue as below:

    Telemetry data for April 2025, we are seeing maximum concurrent analyst usage number as 859. 

    We had an issue from 12/04/2025 during when daily Application server restart we scheduled did not restart. 

    Can you please suggest if there is any corrections can be applied?

    We have captured pdm_webstat at the same time, which showed significantly lower number:

    image.png

    Anyone can advise?

    Thank you.

    Regards,

    Sukry