How much sense does it make to create an "Ideation"?

[Christoph Rekers]

I wonder how much sense it realy makes to create an ideation. My gut feeling said: we have a lot of old "Ready for Voting"'s with a lot of "Thumbs up" and a few "Delivered - Closed" and not so many "thumbs up" per ideation.

Here's a bit of statistics
                                                    oldest entry from:              max. "Thumbs up" (creation date)           Total number of ideas
Ready for Voting:                       April, 13th 2018                   86 (April, 13th, 2018)                                 66
Commited - Open:                     April, 13th 2018                   54 (April, 13th, 2018)                                   3
Delivered - Closed:                    April, 13th 2018                   25 (April, 13th, 2018)                                  14
Not Top Priority - Closed:         April, 13th 2018                   50 (April, 13th, 2018)                                 83
Rejected - Closed:                     July, 13th 2018                      4 (Dec., 16th, 2021)                                    3
Submitted - Open:                     March, 12th 2020                21 (March, 12th, 2020)                              43


The "Delivered - Closed" - Average is 120/14 => "8,4 Thumbs up", where as the "Ready for Voting" - Average is 813/66 => "12,3 Thumbs up".

What's my point? To me it looks like as if the ideations that partially a lot of users support are not considered for years. It's unclear if they will ever be considered. The ones that have been delivered are mainly functionallities that already existed in the java-UI or do not even directly have to do with features and functions e.g. "support SLES 15 or "Send us Release notifications".

Everybody that creates an ideation spends time on that and - at least I do - has the expectation that it gets implemented some day.
Of course not every ideation makes sense or is useful, but at least those that have more "Thumbs up" than the average should be implemented and not just set on hold for years. The latter is frustrating and lets me doubt about the seriousness of this part of the otherwise useful forum.

@PM: how serious do you take the ideations that you get for free from your customer base?

We - the customers - try to improve the product together with you. Of course it's not a unique selling point for you to implement something like a copy-paste-functionallity to the script-editor, but those improvments make the product as a whole better and often times our life easier.


Cheers
Christoph

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Automic AE Consultant and Trainer since 2000
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[Keld Mollnitz]

HI @Christoph Rekers,

did you read this: https://community.broadcom.com/enterprisesoftware/communities/communityhomeblogs?CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4

/Keld.

[Scott Hughes]

Ideation is a great concept for the developers to make sure they are
working on what we want. The failure is it depends on users reading the
entire stack of ideas to vote them up or down, and thus if you want your
idea acted upon you have to campaign other users to vote you up.

So basically I have to do broadcoms market research on whether an idea is
good for all the other users. NO ONE is going to devote the time to go
reading Ideas from other users. It is basically a dead letter pool with a
bit of flash to it that lets them say they listen.

An immediate improvement would be for them to do some work with the ideas,
collate them into a survey and send said survey to all the users. But then
they might have to deliver something we want instead of what they want ...

--
<http: www.verizon.com="">

Scott Hughes

IT Network Services

O 949 286 7668
M 505 373 7872
7000 Central Blvd SW
Albuquerque, New Mexico 87121

[Carsten Schmitz]

Hey Christoph.

My own experience with Ideation is some years in the past, but based on that, I wish to quote a local politician:

"I could answer the question, but the answers may be disturbing to some."

That is to say: I haven't received significant feedback on my various "ideas", and while some had few votes and some where at upper echelons of the voting ladder, I do not feel that there was much point.

YMMV.

Cheers,
Carsten