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Getting error while connecting for MsSql or AD Endpoint.

  • 1.  Getting error while connecting for MsSql or AD Endpoint.

    Posted May 29, 2022 02:45 PM
    Getting Unable to connect to the Connect Server error while trying to run the Open the AD and MsSql Endpoint

    Error log


    20220530:000545:TID=001a3c:Explore :E024:----:I: EXPLORE: ERROR=":ETA_E_0257<ECT>, Error listing MS SQL Database objects: Unable t
    20220530:000545:TID=001a3c:Explore :E024:----:I:+o connect to Connector Server: ldaps://win-mgd9gqafm8v.localdomain:20411"

    20220530:001339:TID=000c08:Search :D088:E084:F: SUCCESS: DB Search (eTGlobalUserContainerName=Global Users), entry-count: 1, attr
    20220530:001339:TID=000c08:Search :D088:E084:F:+ibutes: eTGlobalUserName,eTDescription,eTUserid,eTDisablePasswordExpiration,eTUse
    20220530:001339:TID=000c08:Search :D088:E084:F:+rAdminProfile,objectClass,eTPropagatePassword,eTPasswordExpirationDate,eTPassword
    20220530:001339:TID=000c08:Search :D088:E084:F:+ExpirationTime,eTEnableDate,eTDisableDate,eTDeleteDate,eTSuspended,eTwfAvailableW
    20220530:001339:TID=000c08:Search :D088:E084:F:+orkflow,eTHidefromABEXC,eTSelfAdminPermitted,eTAdminPermitted,eTPassword,eTPasswo
    20220530:001339:TID=000c08:Search :D088:E084:F:+rdUpdateDate,eTPasswordUpdateTime,eTAdminPwdChange,eTEncryptedPassword,eTCreateUs
    20220530:001339:TID=000c08:Search :D088:E084:F:+erid,eTCreateUserName,eTPasswordUpdateUserid,eTPasswordUpdateUserName,eTCreateDat
    20220530:001339:TID=000c08:Search :D088:E084:F:+e,eTCreateTime,eTID,eTUpdateDate,eTUpdateUserName,eTUpdateUserid,eTUpdateTime
    20220530:001339:TID=000c08:LDAP :----:----:*: ldaps://win-mgd9gqafm8v.localdomain:20411. Connecting (busy=0, waiters=0, connect
    20220530:001339:TID=000c08:LDAP :----:----:*:+ing=1)
    20220530:001400:TID=000c08:LDAP :----:----:*: ldaps://win-mgd9gqafm8v.localdomain:20411. Failed to connect: RC=LDAP_SERVER_DOWN
    20220530:001400:TID=000c08:LDAP :----:----:*:+ (0x51) Retry=0
    20220530:001400:TID=000c08:Search :E084:----:F: FAILURE: External Search (eTADSDirectoryName=AD)
    20220530:001400:TID=000c08:Search :E084:----:F: rc: 0x0034 (DSA is unavailable)
    20220530:001400:TID=000c08:Search :E084:----:F: msg: :ETA_E_0019<RDI>, Active Directory Endpoint 'AD' read failed: Unable to
    20220530:001400:TID=000c08:Search :E084:----:F:+connect to Connector Server: ldaps://win-mgd9gqafm8v.localdomain:20411
    20220530:001412:TID=001b0c:Search :E089:----:S: ============================================================
    20220530:001412:TID=001b0c:Search :E089:----:S: External Search (eTADSDirectoryName=AD) Requested by User imuser - TenantNotSet
    20220530:001412:TID=001b0c:Search :E089:----:P: base-dn: eTADSDirectoryName=AD,eTNamespaceName=ActiveDirectory,dc=im
    20220530:001412:TID=001b0c:Search :E089:----:P: scope : BASE
    20220530:001412:TID=001b0c:Search :E089:----:P: filter : (objectClass=eTADSDirectory)
    20220530:001412:TID=001b0c:Search :E089:----:P: attrs : eTCustomUserUpdate, objectClass, eTSubclass
    20220530:001412:TID=001b0c:Search :E089:----:P: size-limit: 500
    20220530:001412:TID=001b0c:Search :E089:----:P: time-limit: 90
    20220530:001412:TID=001b0c:Search :E089:----:I: FOUND EXISTING CACHED ITEM
    20220530:001412:TID=001b0c:Search :E089:----:I: eTGlobalUserName=imuser,eTGlobalUserContainerName=Global Users,eTNamespaceName=Co
    20220530:001412:TID=001b0c:Search :E089:----:I:+mmonObjects,dc=im
    20220530:001412:TID=001b0c:Search :E089:----:I: USER-PRIV-CACHE STATS { SIZE: 1 of 20, USED 1 for 1, CAN 0 UNINIT 0 }
    20220530:001412:TID=001b0c:Search :E089:----:I: AUTH CHECK: [READ access to eTADSDirectory objects in scope eTADSDirectoryName=AD
    20220530:001412:TID=001b0c:Search :E089:----:I:+,eTNamespaceName=ActiveDirectory,dc=im] => GRANTED


  • 2.  RE: Getting error while connecting for MsSql or AD Endpoint.

    Broadcom Employee
    Posted Jun 03, 2022 01:11 AM

    Hi Harpreet,


    It appears the JCS service has stopped (crashed?).
    Is this a problem with MSSQL and AD endpoint only?  Would you be able to check the JCS logs and event viewer logs to confirm that the service is getting crashed intermittently?  

    Thanks,

    SUdheer