Failed to populate the database for Identity Governance

[aldepoca Aldemar de jesus]

Hello community.

Please your help on this: When we try to deploy something to our vApp we are getting the error "[ERROR] Failed to execute IG DB Utility script for eurekify_sdb".

When we access the "ca_vapp_main.log" we found the error showed in the image below. Where does the "IG DB Utility script" store the database connection configuration when it populates the Governance tables? We need to change the port as it is wrong.

Thanks in advance.

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Analista CA IDENTITY SUITE
Suramericana
Colombia
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[Yuan Heng Lin]

Please apply the HF 

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-5/release-notes/Virtual-Appliance-Release-Notes/hotfixes.html#concept.dita_9116fe08-d6c7-42d7-91f3-8d1fde24e581_redeployment_failures

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And, as always Perhaps there are others in the communities who have experience in doing this and we invite them to comment here also.
Another option may be to reach out to our partner HCL Technologies to see in what way they can assist further. The Enterprise Studio team of HCL can be reached at [e-mail]. https://www.hcltech.com/enterprise-studio
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[aldepoca Aldemar de jesus]

Kind regards

 

Thank you very much in advance for your help

 

I inform you that we applied the Hotfix but it did not solve the problem

 

Maybe you know of any particular file where the port can be changed since today by default the deployment automatically starts with port 1433 and it should be 14334

 

We have not been able to identify where this could be changed.

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Analista CA IDENTITY SUITE
Suramericana
Colombia
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[Rinat Matityahu]

Hello

The External DB connection is defined under the Setup menu in vApp - where you can edit the hostname and port.

For detailed information, please review https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-5/virtual-appliance/Change-the-Password-of-Symantec-IGA-Components.html#concept.dita_6599601b-9f72-4020-924e-461f4ce8109c_ChangeDatabasePassword

Regards

Rinat

[aldepoca Aldemar de jesus]

Good morning

Thank you very much for your help. Excellent With this configuration, the problem was solved The configuration was adjusted as it should be and then the deployment was done, which was OK

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Analista CA IDENTITY SUITE
Suramericana
Colombia
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[Rinat Matityahu]

Very glad to hear that - many thanks for confirming the overall resolution.

Regards

Rinat