The Water Cooler

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  • 1.  Discussion replies get stuck in limbo for hours before becoming visible

    Posted 18 days ago
    I've seen this a few times over the past few months, and this morning @Joel Wiesmann reported that he has seen the same thing.

    Occasionally, when I post a reply to an existing discussion, the reply appears to be accepted, but it does not appear immediately in the thread.​ Sometimes it will appear hours later, usually after I have already rewritten and successfully posted the reply I wanted to post originally. This results in lots of needless extra effort, and duplication of replies in discussion threads.


  • 2.  RE: Discussion replies get stuck in limbo for hours before becoming visible

    Community Manager
    Posted 9 days ago
    @Michael Lowry  @Joel Wiesmann-  we have created a document explaining why some posts hit moderation even after their first post has been validated.   One of the issues with the vendor platform is that when a post is flagged the offending word is not highlighted so the moderator has no idea why the post was flagged.  We have a product enhancement idea opened with the vendor to allow us to evolve our filter list removing words that are catching posts when they should not.   Most of the time, I see technical posts caught in the filter.

    Lastly,  moderators work all hours depending on the product community.   I check posts in the AM and at the end of the day to catch posts that our main admins and moderators may have missed.    Also, posts created late on Friday afternoon or evening are not moderated until Monday.  Again it depends on the team.

    Thx ~jm​​

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    Thank you
    Jason
    Broadcom Community Platform Admin, IT
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  • 3.  RE: Discussion replies get stuck in limbo for hours before becoming visible

    Posted 8 days ago
    Edited by Michael Lowry 7 days ago
    Is the author given any indication when a post is in moderation limbo?
    Ping @Jason McClellan




  • 4.  RE: Discussion replies get stuck in limbo for hours before becoming visible

    Community Manager
    Posted 6 days ago
    @Michael Lowry  in both scenarios where a user's post is sent to moderation there is a message posted on the page in the green banner.   It might be better as a popup so the user reacts to it.

    First Post Message

    After the users, first posts, the watch words filter can be triggered, with this test post it was and here is the message to the user in green.


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    Thank you
    Jason
    Broadcom Community Platform Admin, IT
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  • 5.  RE: Discussion replies get stuck in limbo for hours before becoming visible

    Posted 6 days ago
    It would be preferable if the user saw his posts that were awaiting moderation, with a banner indicating that the post is awaiting moderation and thus not yet visible. It would also be preferable if the reason the post triggered moderation were disclosed.