Disabling The attachment Tab for end users

[Mounika Dande]

Hi Guys,

In Requests/Incidents form is there any possibility to restrict the end users and enabling the attachment tab only for Requester and Administrator?

Kindly keep your suggestions..

Regards,

Mounika 

[Jenna Foster]

First of all Check Access Control, Check Identity User Roles, Restricting Attachment Access and Customization.

[Mounika Dande]

Thanks jenna!

[Rajesh Chitrapu]

Hi Mounika,

If I understand your question, by end User you meant the Affected End User in the Requests/Incidents form.

If its the case, You can customize the detail_in.htmpl form by adding a check like:

"$args.requested_by" == "$cst.id" || "$SESSION.ROLE_ID == "10002"> for Attachments Tab to get disabled.

where

• requested_by is the Requestor of ticket, $cst is the logged in user
• 10002 is the role id of Administrator

<PDM_IF "$args.id" == "0" || ("$args.requested_by" == "$cst.id" || "$SESSION.ROLE_ID == "10002")>
     <PDM_MACRO NAME = TAB   TITLE="<PDM_I18N>Attachments</PDM_I18N>" src="OP=SHOW_DETAIL+HTMPL=xx_attmnt_tab.htmpl+FACTORY=cr+PERSID=$args.persistent_id+NO_DP=yes" id=attmnt height=300> 
<PDM_ELSE>
     <PDM_IF "$args.requested_by" == "$cst.id" || "$SESSION.ROLE_ID == "10002">
         <PDM_MACRO NAME = TAB   TITLE="<PDM_I18N>Attachments</PDM_I18N>" src="OP=SHOW_DETAIL+HTMPL=xx_attmnt_tab.htmpl+FACTORY=cr+PERSID=$args.persistent_id+SDBP_FLAG=1" id=attmnt height=300> 
     </PDM_IF>
</PDM_IF>

Please test this thoroughly before moving to production.

Regards,

Rajesh