Create New Incident through xflow rest api

[Muhammad Arif]

HI

i need to create the incident through xflow rest api 

anyone have an idea

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[Alaa Nemrawi]

Hi Muhammed

acess this URL , then chose   /bui/{factory} fill factory to cr then fill required parameters.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/using/rest-api/ca-service-point-rest-api.html

BR

Ala

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[Muhammad Arif]

Thank you for your response i tried and its working fine
below is the steps for other reference
body

Response:
{"entity":"in","entityClass":"com.ca.casm.playApi.sdm.genpojo.in","audit_userid_f":1,"auto_assign":0,"auto_imp":-1,"auto_urg":2,"call_back_flag":0,"dderun_f":0,"description":"Detailed description of the issue goes here","edit_from_play_api":1,"edit_from_web":1,"eval_service":1,"fldchange_log_f":1,"from_edit_in_list":0,"group_flag":0,"heat_overlay":"{}","html_description":"<p>Detailed description of the issue goes here</p>","id":400111,"incident_priority":0,"init_imp":3,"init_log_id_f":402000,"init_urg":2,"last_mod_dt":1754822966,"macro_predicted_violation":0,"man_imp":0,"man_urg":-1,"needs_beep":0,"open_date":1754822966,"persistent_id":"cr:400111","relAttrField":"cr:400111","predicted_sla_violation":0,"producer_id":"cr","ref_num":"96","commonNameField":"96","saved_f":1,"sla_violation":0,"summary":"Short title for the incident","target_closed_count":0,"target_hold_count":0,"target_resolved_count":0,"target_start_last":1754822966,"time_spent_sum":0,"web_url":"http://sdmgmr:8080/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=400111","wf_attr_changed":1,"majicAttrs":["close_date_f","parent","support_lev","ebr_search_text","last_act_id","extern_ref_f","ebr_ks_teaser","resolution_method","eval_service","init_imp","current_workshift","ebr_search_in","parent_f","avoided_by_kd","auto_assign","category_f","init_log_id_f","orig_user_organization","active_f","impact","active","return_to_service","sap_cprog","audit_userid","major_incident_f","prev_workshift","impact_prev","ttv_att_slas","urgency_f","outage_start_time","from_edit_in_list","assignee","sap_instance","attachments","rootcause","sap_sftwcomppatch","call_back_text","ebr_relevance","target_resolved_count","severity_prev","outage_end_time","dderun_f","ticket_avoided","outage_detail_why","sap_systyp","orig_user_admin_org","last_mod_dt","est_comp_date","caused_by_chg_f","outage_detail_what","outage_detail_who","recursive_f","resolvable_at_lower","sap_sftwcomp","template_name","attached_slas","sap_subject","affected_service","charge_back_id","sap_sysid","act_log_all","solved_by_kd","att_incidents","target_closed_last","based_on_kd","fldchange_log","audit_userid_f","severity_f","close_date","external_system_ticket","sla_violation","fldchange_log_f","soln_log_all","outage_reason_desc","target_hold_count","edit_from_play_api","assignee_prev","active_prev","log_agent_f","created_from_kd","open_date","ddeobj","target_closed_count","sap_os","view_type","caused_by_chg","act_log","last_mod_by","man_imp","edit_from_web","sla_events","producer_id","status_prev","resolve_date","description","man_urg","ebr_ks_concepts","event_token","assignee_f","urgency","priority_f","ebr_fuzziness","add_property_persids","severity","summary","soln_log","category_prev","sap_priority","base_template","created_via","predicted_sla_violation","extern_token","html_description","new_affected_resource","reciptemp","sap_msg","incorrectly_assigned","open_children","web_url","affected_resource","change_f","start_date_f","auto_imp","add_workflow_persids","type","saved_f","problem","children","status_comment_f","cawf_procid","id","auto_urg","reminder_duration","urgency_prev","symptom_code","target_times","sap_frontend","templates","resolve_date_prev","priority","site_sla_attrs","close_date_prev","requested_by","mintgt","sap_client","ebr_serial_num","status","sap_status","target_resolved_last","sap_category","group_flag","ebr_doc_blc","actual_comp_date","sap_sftwcomprel","start_date","orig_user_dept","change","mintime","sap_dbsys","remote_control_used","needs_beep","ref_num","checkout_time","call_back_flag","sap_state","log_agent","major_incident","string5","string6","from_incident","solution","string3","string4","credit_kds","string1","string2","incident_priority","group_prev","alg","wf_attr_changed","group","resolve_date_f","persistent_id","workflow","impact_f","new_delay_log","sap_solman","sap_userstatus","ebr_match_type","caextwf_instance_id","affected_service_f","outage_type","target_start_last","co_reason","target_hold_last","heat_overlay","init_urg","sap_xnum","time_spent_sum","heat","status_f","recip","target_hold_count_prev","call_back_date","target_resolved_count_prev","notify_list","sd_entries","priority_prev","macro_predicted_violation","pct_service_restored","resolution_code","extern_ref","group_f","sap_syshost","orig_user_cost_center","sap_component","add_sla_persids","target_closed_count_prev","category","properties","customer"],"active":{"entity":"bool","entityClass":"com.ca.casm.playApi.sdm.genpojo.bool","enum1":1,"relAttrField":1,"majicAttrs":["persistent_id","sym","producer_id","id","delete_flag","enum"]},"assignee":{"entity":"agt","entityClass":"com.ca.casm.playApi.sdm.genpojo.agt","id":"52929A077301E74BA52882D52E24D00A","relAttrField":"52929A077301E74BA52882D52E24D00A","majicAttrs":["workload_crwf","creation_user","type","userid","service_locs","room_location","service_isscat","id","all_creq","macro_ntf","creation_date","cr_nf_list","billing_code","audit_userid","exclude_registration","service_chgcat","group_list","fax_phone","domain","access_type","cntchgntf","notify_ws1","all_iss","service_wftpl","vendor","member_list","workload_wf","KD_APPROVAL","cntntf","linked_id_usp_contact","all_open_creq","last_mod_dt","profile_pic","auto_bias_isswf","last_name","workload","dept","beeper_phone","combo_name","mgs_ntf","ldap_dn","email_address","notify_ws3","notify_ws2","notify_ws4","organization","notes","cenv","available","sap_personID","version_number","iss_nf_list","contact_num","delete_flag","confirm_save","notify_urgency3","notify_urgency4","all_chg","cntissntf","persistent_id","admin_org","last_mod_by","auto_bias_wf","pgroups","currency_type","att_ntfrlist","producer_id","phone_number","position","delete_time","service_pcat","timezone","roles","workload_chg","pemail_address","workload_issw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_by","problem_trans","hold","request_trans","producer_id","id","delete_flag","resolved"]},"type":{"entity":"crt","entityClass":"com.ca.casm.playApi.sdm.genpojo.crt","code":"I","relAttrField":"I","majicAttrs":["code","persistent_id","sym","description","producer_id","id","delete_flag","display_name"]},"urgency":{"entity":"urg","entityClass":"com.ca.casm.playApi.sdm.genpojo.urg","enum1":2,"relAttrField":2,"persistent_id":"urg:1102","sym":"3-Quickly","commonNameField":"3-Quickly","majicAttrs":["service_type","persistent_id","last_mod_dt","sym","description","producer_id","id","delete_flag","last_mod_by","value","enum"]}}

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