CASM 17.4.3 - setting SET.html_description not shown in field

[Peter Schmidt]

Hi all,

via profile-browser/scratchpad html_description should be set to defined value.

It all seems to work correct:

console.log("detail_pr.htmpl:     SET.html_description = " + document.main_form.elements["SET.html_description"].value);

shows the correct value,

BUT

<PDM_MACRO name=dtlCKHTMLEditbox hdr="Beschreibung" attr=html_description colspan=4 fmtfunc=formatHtmlDesc readonly="no" rows=10 size="120">

does not display it.

Setting   document.main_form.elements["SET.html_description"].value='example-Value' ;   also is not shown in detail_pr.htmpl-Field.

But setting summary with SET.html_description - summary shows content at once:

document.main_form.elements["SET.summary"].value = document.main_form.elements["SET.html_description"].value;

What I have to do that html_description is filled correct and shown in the GUI?

Setting     document.main_form.elements["SET.html_description"].value='example-Value' ;    seems not to be enough.

Saving this, error comes up that description is not filled.

Please advice what els have to be done to prefill html_description.

Thanks,

Peter

[Peter Schmidt]

I found a workaround solving my problem:

In my example in function loadActions() I did following:

   SetCKHTMLValue('" + document.main_form.elements["SET.html_description"].value + "','" + "SET.html_description" + "',true);

After this Editor shows content and can be saved.

Regards,

Peter

[Sebastian Nagy]

Hi Peter,

Using SetCKHTMLValue is not the work around, it's the right way to do it. CKEditor does not use our element IDs or names, so we need a helper method to do that. Check detail_form.js for `function SetCKHTMLValue` implementation and what it does, then it will make more sense.

Something that I did see in your initial question was that you were reading `document.main_form.elements["SET.html_description"].value`, this might give your stale information, depending if the text in the editor was updated or not, I think you need to ask the editor to backfill your element, then you can read it. For more details see CKEditor Docs . Everybody's lives became more complicated, in favor if better user experience.

I hope this helps.

Regards,
Sebastian

[Peter Schmidt]

Hi Sebastian,

thanks again ...

I think I will check my implementation, but as I need it only when scratchpad was filled with text for html_description I wan't need a backfill.

It's a onetime thing when ticket is created.

But for further things it's good to think about backfill.

Regards,

Peter

[Honor Chief]

Hi Peter,

You're welcome! That makes sense-if it's just for the initial ticket creation, you likely won't need the backfill for now. But yeah, keeping it in mind for future cases is definitely a good idea, especially if the process evolves.

Let me know if you run into anything else! 

Direct2HR

Best regards,
Sebastian