CA Service Management

 View Only
  • 1.  CASM 17.4 maileater - how to save incoming emails when done by maileater

    Posted Oct 02, 2024 08:04 AM

    Hi,

    we want to save incoming emails when/while done in maileater to a directory like mail_undeliverable.

    If role back should be neccessary we want to copy those .req-files to mail_undeliverable to get them read in the roledback-system.

    Can anybody help with it?

    We don't want copy eml's from repository and load them to the mailbox(es).

    Regards,

    Peter



  • 2.  RE: CASM 17.4 maileater - how to save incoming emails when done by maileater

    Posted Nov 09, 2024 12:28 PM

    Hi Pedro,

    I did something similar with a .bat that moved the messages from the mail_undeliverable folder to the mail_queo folder. The .bat was executed by a Windows scheduled task.




  • 3.  RE: CASM 17.4 maileater - how to save incoming emails when done by maileater

    Posted Nov 11, 2024 02:44 AM

    Hi Diego,

    what I'm looking for is a possibility to save emails that maileater is reading from mailbox before maileater deletes them.

    Maybe maileater can be configured to save read emails?

    Regards,

    Peter




  • 4.  RE: CASM 17.4 maileater - how to save incoming emails when done by maileater

    Posted Nov 11, 2024 09:26 AM

    Hi Peter,

    What I do with our clients is from the email account create a rule that copies the emails to a folder. It is important that you copy them and not move them, the email must remain in the inbox folder so that SDM can read them.

    Regards,

    Diego Forero




  • 5.  RE: CASM 17.4 maileater - how to save incoming emails when done by maileater

    Posted Nov 12, 2024 12:32 AM

    Hi Diego,

    yes you are right .... copying email is a possibillity but if there are more than one mailboxes used customers are not amusued to do so.

    We also did it in last migration.

    You also can change server-name in mailbox-configuration for a while (upgrade/move/...) so maileater cannot get it for a while.

    But much easier it would be to let copy it maileater itself.

    Maybe I have to talk with support itself.

    Many thanks for your ideas,

    Peter