Assistance Required CA ServiceDesk for Upgradation from 17.3 to 17.4

[Baranitharan Rathinasamy]

Hi Team,

I am currently in the process of upgrading our CA Service Desk from version 17.3 to 17.4. However, I am finding the documentation provided a bit confusing and am struggling to follow the correct steps for a smooth upgrade.

Could you kindly provide me with a detailed, guide or any additional resources that might assist in this process? Your guidance would be greatly appreciated as I want to ensure that the upgrade is performed correctly and efficiently.

Thank you in advance for your support.

[Ramesh Pasupuleti]

Hi,

To install CA Service Desk from 17.3 to 17.4 follow below link:-

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/installing/installing-ca-service-management-17-4/installing-ca-service-desk-manager.html

After completion of installation, need to perform few Mandatory manual steps:-

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-4/installing/post-installation-tasks/ca-service-desk-manager-post-installation-tasks/post-installation-tasks-after-installing-ca-sdm-17-4-on-ca-sdm-17-3.html

Thank you,

Ramesh

[Baranitharan Rathinasamy]

Thank you!

[Baranitharan Rathinasamy]

Hi,

I have successfully completed the installation of version 17.3. However, I am currently facing an issue during the upgrade to version 17.4, specifically after the database backup step. I would appreciate your guidance on how to proceed further to complete the upgrade.

Thank you for your support.

Best regards,
Barani

[Ramesh Pasupuleti]

Hi Barani,

Can you please raise support case so that we will have solution quick solution based on your availability.

Please update full environment details,error screens with log files while raising the support case.

Regards,

Ramesh