I will poinit out related details on our manuals:
1. Using historical averages, ESP WA, constantly calculates business processing times and immediately sends reports when service agreements are jeopardized. Immediately, automation routines take action to get the business process back on track, according to your business priorities
Answer: Check on User's Guide -> Chapter 7: Using Applications->Specifying Time Dependencies and Using Critical-path Analysis. Basically, with proper setup, ESP can identify if the job runs late and notify the personel or automate any actions as needed.
2. ESP Workload Automation minimizes delays in processing workload throughout the enterprise, which speeds processing of business data. Automatic workload balancing across servers, based on resource consumption, maximizes performance and resource utilization. ESP WA has an advanced Resource Manager which coordinates workload according to real resources as well as abstract resources. Threshold resources can avoid overloading a system, depletable resources allows more orderly execution of shutdown procedures, renewable resources allow more efficient sharing of resources across applications. Automatic workload balancing across servers better manages and exploits server capacity and can more efficiently use the purchased capacity, avoiding additional cost.
Answer: Check on User's Guide ->Chapter 10: Using Resources->Workload Balancing. Note: Other topics in Chapter 10: Using Resources can also help understand real and abstract resource etc.
Hope this is a start, and someone else may want to add on.
Lucy