CA Client Automation

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  • 1.  ISSCRIPT_VERSION_MISSING

    Posted Oct 26, 2016 03:17 PM

    While trying to install agent version 14.0, we are getting this error on some systems (Windows 7 Embedded):

     

    ISSCRIPT_VERSION_MISSING = The InstallScript engine is missing from this machine.  If available, run ISScript.msi, or contact your support personnel for further assistance.

     

    Is this a known problem? Which version of ISScript is needed for 14.0 agent installation?



  • 2.  Re: ISSCRIPT_VERSION_MISSING

    Broadcom Employee
    Posted Oct 30, 2016 07:12 PM

    Hi Sergio,

     

    This error is too generic and sometimes it is not really the reason why the installation is failing?

    How are you installing the agent - network drive, deployment wizard, script?

    On how many machines are you seeing this problem?

     

    Please upload the installation log for review.

     

    If it is critical/urgent, I recommend you to open a support issue to investigate further.

     

    Regards,

    Lenny



  • 3.  Re: ISSCRIPT_VERSION_MISSING

    Posted Nov 01, 2016 11:46 AM

    Hi Sergio

    were you able to get past that agent install error ? The installation logs depending how the install was done will be in the following locations

    If Deployment Wizard was used look in Window\temp

    If you did a manual install then look in the %TEMP% directory for the user who ran the installation. 

    an example path would be C:\Users\%USERNAME%\AppData\Local\Temp> 

    the main files to examine are 

    DSMSetup.log
    TRC_Inst2_ITRM.log
    TRC_INST_ITRM_#.log
    TRC_DeployWrapper_ITRM.log
    ITRMAgentSetup.log
    SSAInstall.log
    capki_install.log
    ciPreCheckExe.log

     

    It would be good to know if this is an upgrade or a new install and the method used to install as Lenny had asked. 

    Please also ensure that Windows 7 has Sp 1 applied as CA Client Automation does not support the base operating system.  I would also try re downloading the install media from our site and then ftp the iso to that agent machine and 

    it would be a best practice to cleanup the install whatever it laid down .  then clear out the %TEMP% directory and either mount the iso file directly on the agent system using an emulator or if you must extract the iso contents ONLY use winrar as we have seen other extracting software corrupt the image during the extraction process.  

     

    I hope this is helpful to you and if needed attach install files to the post or include them when you open a support case.

     

    Thanks

    Joe



  • 4.  Re: ISSCRIPT_VERSION_MISSING

    Broadcom Employee
    Posted Nov 03, 2016 06:21 AM

    Hi Sergio

    have you been able to install now? please let us know if you need additional help

    Rich



  • 5.  Re: ISSCRIPT_VERSION_MISSING

    Posted Nov 03, 2016 09:56 AM

    Hi.

    After performing more tests, we are starting to suspect that it could be related to some kind of HW failure (probably HDD errors).

    Rgds.