Email notification not going out of Clarity

[ABDUL SALAM]

In our instance Email notifications are stopped working in Clarity. Now whenever I am trying to send any AI I am getting Clarity notification but no email similarly while adding participants we are not getting email. Strange thing is it worked sometime but most of the time its not working and this was not the case and this started recently. I am on 14.2 and we have single box for all our app,bg,nsa services.

In the log it shows error as below. I can able to telnet form our clarity server to that mail server and I am able to send email from that server by outlook as well.

 

DEBUG 2016-07-28 12:00:22,253 [pool-6-thread-109] notification.MailMessage (none:none:none:none) MailMessage.run() send failed

DEBUG 2016-07-28 12:00:22,254 [pool-6-thread-115] notification.MailMessage (none:none:none:none) MailMessage.send() messaging error

javax.mail.MessagingException: Could not connect to SMTP host: mail1.myserver.com, port: 25;

  nested exception is:

               java.net.ConnectException: Connection timed out: connect

               at com.sun.mail.smtp.SMTPTransport.openServer(SMTPTransport.java:1282)

               at com.sun.mail.smtp.SMTPTransport.protocolConnect(SMTPTransport.java:370)

               at javax.mail.Service.connect(Service.java:297)

               at javax.mail.Service.connect(Service.java:156)

               at javax.mail.Service.connect(Service.java:105)

               at javax.mail.Transport.send0(Transport.java:168)

               at javax.mail.Transport.send(Transport.java:98)

               at com.niku.union.notification.MailMessage.send(MailMessage.java:559)

               at com.niku.union.notification.MailMessage.run(MailMessage.java:706)

               at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)

               at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)

               at java.lang.Thread.run(Thread.java:745)

 

[Suman Pramanik]

Hi Abdul,

 

From the error it looks like from PPM its unable to talk to the email server. You need to check if there was some change made to the email server.

 

Regards

Suman Pramanik

[ABDUL SALAM]

Hi Suman,

our mail server team says there is no change at their end and from our Clarity server we are able to ping mail server and telnet [mailserver] [portno] too works. We are able to send test emaisl by using telnet command from our Clarity server.

So as per mail server team Could not connect to SMTP host: mail1.myserver.com, port: 25 doesn't make sense.

As I said earlier sometime it works but most of the time its not working.

[Suman Pramanik]

Hi Abdul,

 

There is no other configuration in PPM which drives the configuration, I just googled the error and found few reference which indicate the problem either with network or email server

Unable to Send Mail due to Could not connect to SMTP Host - Atlassian Documentation

email - Could not connect to SMTP host: localhost, port: 25; nested exception is: java.net.ConnectException: Connection …

 

Regards

Suman Pramanik 

[System]

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