Error code 3005

[Anon Anon]

We have CA Service Desk Manager and today I am having problems viewing the standard reports. I notice that the ODBC connector is not working and I have an error which says CA Service Desk Manager ODBC Data Access Manager error code 3005. I have tried to restart the ODBC service but it won't start. Also I notice that I am missing the CA Central Management Console Icon which was on the server, but has now disappeared. Not sure if the two are linked. Can anyone give me any advice please on how to over come this ?

[Jon_Israel]

Hi Totton,

When you say "Standard Reports" - are you referring to the Summry and Detail Reports on the reports dropdown menu in Service Desk?  OR are you referring to the Reports tab in SDM which uses BOXI reporting?  Do you have CABI/BOXI installed on the same machine in this case?   The Central Management Console is an application that is installed as part of BOXI, and would not appear on the SDM server unless BOXI was installed there. (Normally BOXI is installed on a separate server).  Also when you try to start the ODBC service, what is the error message that you get?

Let us know,

Thanks,

Jon I.

[Anon Anon]

Hi Jon

 

I am referring to the BOXI Reports which we have on a separate server (SQL Server). The Detail and Summary Reports work ok, but if you select the Reports Tab we have a split screen with two reports side by side. In here you can select a small icon above right, next to refresh button, to choose 'out of the box' reports, so not selecting BI Launch Pad. these are I think web reports.  See Below:

 

It is asking me to log in but does not acknowledge my login credentials. On further investigation I find that the ODBC Service will not start and in the application log of the server I get this message:

 

 

Please let me know if you need any further info.

 

Thanks

 

Jane

[Raghu Rudraraju]

Inability to start the ODBC Service should definitely cause an error like that in Reports tab.

 

1. Stop both ODBC Services first
2. There should be couple of .trc files in C:\Program Files (x86)\CA\Service Desk Manager\add-ons\oaserver60\tracing  directory. 
3. Delete those files
4. Restart ODBC services again. Lets see if they start up fine now and if the reports function too

[Anon Anon]

Hi Jon,

 

We rebooted our server which has corrected the ODBC error, however the CA Central Management Console is still missing. Is there a way of just installing this console without having to run a complete install of the entire product ?

 

Thanks

 

Jane