ServiceDesk <-> It PAM connection

[Legacy User]

Hello,

 

Customer has SD 12.6 on  windows 2008 with a local SQL database that needs to communicate with ITPAM 3.1 SP1 on a different Windows box.

He followed the steps as per the CA SDM Implementation guide to make the communication happen between CA SDM and CA IT PAM which is configured over SSL. He can assure that the CA IT PAM OTB certificate was exported correctly and then imported into CA SDM Keystore.

But when he tries to access IT PAM process definition via the CA SDM macro detail page he receives the following error:

 

 

 

c20.log

=======

2014-06-18 12:27:11,292 ERROR [com.optinuity.c2o.util.SvcOpDataHelper] [deMan

ager_58769] Evaluation Exception as passed Val is wrong

1. com.optinuity.c2o.bean.C2OEvaluationException: For input string: "undefined"

 

stdlog

======

06/18 12:27:12.11 servicedeskdev boplgin              7052 SIGNIFICANT  bplac

1. cess.c           6090 Rejecting duplicate session ID 677077421

 

What could be the potential problem in accessing PAM from Service desk?

 

Thank,

Frank

[Anon Anon]

Hi Frank,

 

Were you able to attach the PAM SRF to a change category successfully? If no, below thread contains check list for PAM & SDM integration which might help:

 

https://communities.ca.com/message/99340868#99340868

 

Also, does SDM uses EEM or a different authentication?

 

Thanks,

Naveen